Full Time Teller, Ewing, NJ
About The Position
As a Teller at Santander, you assist customers with financial needs and process transactions while providing exceptional customer service. You resolve customer concerns, minimize risk, help defend against fraud, identify relevant product solutions, and escalate complex issues for timely resolution. You also use digital tools to educate customers about self-service options and assist with operational tasks. Responsibilities may include supporting nearby branch locations based on business necessity. The role requires working branch hours, which can include weekends and evenings.
Requirements
- High school diploma or GED.
- At least 6 months of cash-handling experience.
- At least 6 months of demonstrated customer service experience.
- Excellent customer service skills and a passion for helping others.
- Ability to follow directions, policies, and procedures.
- Effective listening and communication skills.
- Comfort using digital tools and technology to enhance customer engagement.
- Ability to work energetically, stay organized, and multitask in a fast-paced, changing environment.
- Accuracy and attention to detail.
- Computer proficiency and basic math skills.
- Ability to work branch hours, which can include weekends and evenings.
- Legally authorized to work in the United States on a full-time basis without employer sponsorship to commence employment.
Nice To Haves
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
- Preferred experience with Microsoft Office products.
Responsibilities
- Welcome customers, minimize wait times, and assist with banking needs.
- Process deposits, withdrawals, and transfers.
- Handle cash and maintain accurate cash drawer balances.
- Follow bank policies and procedures, including compliance and risk management protocols, to help prevent fraud.
- Recognize opportunities to cross-sell bank products and deepen customer relationships.
- Use digital tools to educate customers about self-service options.
- Assist with custodianship, audits, and other operational tasks.
- Maintain a clean and organized work area.
- Support nearby branch locations when required by business necessity.
- Identify and escalate risk concerns to appropriate channels.
Benefits
- Competitive rewards package.
- Benefits designed to support employees, their families, and their well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
