Full Time Teller, Madison Ave, Lakewood, NJ

Banco Santander • Madison, NJ

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About The Position

As a Teller, you assist customers with financial needs and process banking transactions. You provide exceptional customer service, resolve concerns, minimize risk, help defend against fraud, refer suitable product solutions, and escalate complex issues for timely resolution. The role is based at the Madison Ave branch in Lakewood, New Jersey, and may extend to supporting nearby branch locations based on business necessity. The position requires working branch hours, which can include weekends and evenings.

Requirements

• High school diploma or GED.
• At least 6 months of cash-handling experience.
• At least 6 months of demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate risk concerns to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfort using digital tools and technology to enhance customer engagement.
• Energetic, organized, and able to multitask in a fast-paced, changing environment.
• Accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.
• Must be legally authorized to work in the United States full-time without employer sponsorship to commence employment.

Nice To Haves

• Established work history or equivalent demonstrated through work experience, training, military service, or education.
• Preferred experience with Microsoft Office products.

Responsibilities

• Welcome customers, minimize wait times, and assist with banking needs.
• Process deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Follow bank policies and procedures, including compliance and risk management protocols, to help prevent fraud.
• Recognize opportunities to cross-sell bank products and deepen customer relationships.
• Engage customers and use digital tools to educate them about self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area.
• Support nearby branch locations based on business necessity, as needed.
• Escalate risk concerns and complex customer issues through appropriate channels.

Benefits

• Competitive rewards package.
• Benefits designed to support employees, their families, and their well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED