Full Time Teller, Central Ave, Jersey City, NJ
About The Position
Santander is seeking a Teller to assist customers with financial needs and process transactions. The role provides exceptional customer service, resolves concerns, minimizes risk, helps defend against fraud, refers suitable product solutions, and escalates complex issues for timely resolution. The Teller also supports operational tasks and may work at nearby branch locations when business needs require it. The position requires a high school diploma or GED, at least six months of cash-handling experience, at least six months of demonstrated customer-service experience, and Spanish-language ability. Candidates should be comfortable using digital tools and technology, following policies and procedures, identifying and escalating risks, and working branch hours that may include evenings and weekends.
Requirements
- High school diploma or GED.
- At least six months of cash-handling experience.
- At least six months of demonstrated customer-service experience.
- Spanish-language ability.
- Excellent customer-service skills and a passion for helping others.
- Ability to identify and escalate risk concerns through appropriate channels.
- Ability to follow directions, policies, and procedures.
- Effective listening and communication skills.
- Comfort using digital tools and technology to enhance customer engagement.
- Energetic, organized, and able to multitask in a fast-paced, changing environment.
- Accuracy and attention to detail.
- Computer proficiency and basic math skills.
- Ability to work branch hours, which may include weekends and evenings.
- Legally authorized to work in the United States full-time without employer sponsorship to commence employment.
Nice To Haves
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
- Preferred experience with Microsoft Office products.
Responsibilities
- Welcome customers, minimize wait times, and assist with banking needs.
- Process deposits, withdrawals, transfers, and other transactions.
- Handle cash and maintain accurate cash drawer balances.
- Follow bank policies and procedures, including compliance and risk-management protocols, to help prevent fraud.
- Identify opportunities to cross-sell bank products and deepen customer relationships.
- Use digital tools to educate customers about self-service options.
- Assist with custodianship, audits, and other operational tasks.
- Maintain a clean and organized work area.
- Support nearby branch locations when business necessity requires.
Benefits
- A competitive rewards package.
- Benefits designed to support employees, their families, and well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
