Customer Service Representative (Teller) - West Carmel/Zionsville Banking Center

The National Bank of Indianapolis•Carmel, IN

About The Position

The National Bank of Indianapolis is seeking a Customer Service Representative to join its West Carmel/Zionsville Banking Center team. This role supports the client experience by processing banking transactions accurately and efficiently, providing personalized service, and helping clients with everyday banking needs. The representative handles a range of checking and savings transactions and related services, provides information about accounts and bank offerings, and connects clients with appropriate colleagues when needed. The role also requires daily transaction balancing, knowledge of the branch capture system, and compliance with banking regulations, internal procedures, and security and confidentiality protocols.

Requirements

High school diploma or equivalent.
Exceptional attention to detail and a high degree of accuracy.
Strong communication and customer service skills with a professional demeanor.
Excellent interpersonal skills and the ability to engage effectively with individuals from diverse backgrounds.
Basic computer proficiency and familiarity with terminal systems.

Nice To Haves

Six months or more of cash handling experience is preferred for entry-level candidates.

Responsibilities

Deliver exceptional customer service by upholding the Bank’s Culture of Excellence.
Operate a teller window efficiently and process transactions accurately and promptly.
Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals.
Provide clients with clear, accurate information about accounts, products, and services.
Maintain knowledge of Bank products and services to identify opportunities for referrals and cross-selling.
Evaluate client needs and connect clients with appropriate team members or departments.
Balance cash and transactions daily and verify totals.
Maintain working knowledge of the branch capture system.
Comply with banking regulations, internal policies, and operational procedures.
Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk.