CUSTOMER SERVICE REPRESENTATIVE - VALLEY BANKING CENTER
About The Position
The Customer Service Representative at the Valley Banking Center provides exceptional customer service and helps maintain a customer-focused culture. The role is based in French Lick, Indiana, is classified as non-exempt, and reports to the Banking Center Manager. It has no supervisory responsibilities. The representative handles customer transactions and requests, supports banking center operations, explains and promotes services and products in line with customer needs and institutional standards, and works toward individual sales, referral, operational, and community involvement goals. Other duties may be assigned.
Requirements
- High school diploma or equivalent.
- Two or more years of personal banker experience, including completion of in-house training.
- Proven ability to cross-sell, perform new account activities, and/or perform other higher-level activities such as ATM or EFT.
- Good interpersonal communication, organizational, mathematical, and computer skills.
Responsibilities
- Process customer transactions comprehensively, promptly, and efficiently, including receiving and cashing checks and cash for accounts, verifying amounts, examining checks for proper completion, and entering transactions into computer records.
- Balance the cash drawer against the computer-generated sheet and report discrepancies immediately to the supervisor.
- Handle customer requests such as account holds, stop-payment orders, address changes, and similar special services.
- Promote and explain financial institution services and products according to customer needs and institutional standards.
- Identify cross-selling opportunities and refer customers to the appropriate sales member.
- Assist with the night depository function.
- Keep the deposit area stocked with forms and other supplies.
- Perform Branch Capture of transactions.
- Continually increase product and service knowledge to meet customer demands.
- Make product and service recommendations to Banking Center Managers.
- Comply with all financial institution policies and procedures.
- Work toward individual sales, referral, operational, and community involvement goals.
- Perform new account activities and provide backup for the head personal banker, ATM oversight, EFT, and other higher-level activities.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
