Banking Customer Service Representative – Contact Center

Axiom Path • Orland Park, IL

4d • Onsite

About The Position

The Banking Customer Service Representative serves as a primary contact for banking customers, providing professional and responsive support through inbound calls and digital communication channels. The role assists with deposit accounts, loan products, banking services, transactions, and general inquiries, and researches account records using internal banking systems to resolve customer questions.

The representative processes account maintenance requests and transactions accurately, aims to resolve concerns during the initial interaction, and connects customers with appropriate banking specialists when useful. The role requires maintaining knowledge of banking products, service procedures, operational policies, and regulatory requirements; escalating complex concerns as needed; and protecting customer information by following applicable regulations, confidentiality requirements, and internal controls.

This is a 100% onsite position, Monday through Friday, 8:00 AM–5:00 PM. The initial work location is Munster, Indiana, for approximately six weeks, with a permanent worksite in Orland Park, Illinois, beginning January 2027. The opportunity is a W2 contract position with potential for contract-to-hire conversion. Structured onboarding covers banking systems, customer information platforms, internal processes, and regulatory compliance.

Requirements

• High school diploma or GED.
• Demonstrated experience delivering excellent customer service in a professional environment.
• Ability to communicate clearly and professionally through telephone, email, and other digital channels.
• Strong listening, interpersonal, multitasking, and problem-solving skills.
• Comfort navigating multiple computer applications while maintaining accurate customer records.
• Ability to research account information, follow documented procedures, and resolve customer concerns efficiently.
• Strong attention to detail and commitment to protecting confidentiality and following regulatory requirements.
• Ability to work independently while collaborating with supervisors and team members.
• Willingness to work onsite and transition from the initial Munster, Indiana, location to Orland Park, Illinois.

Nice To Haves

• At least 1 year of experience in a high-volume call center or customer support environment.
• Previous banking, financial services, retail banking, or financial contact center experience.
• Familiarity with banking customer information systems, including Jack Henry SilverLake or comparable platforms.

Responsibilities

• Provide professional, responsive support to banking customers through inbound calls and digital communication channels.
• Assist customers with deposit accounts, loan products, banking services, account transactions, and general inquiries.
• Research customer records and use internal banking systems to investigate and resolve account-related questions.
• Process account maintenance requests and customer transactions accurately while following established procedures.
• Provide efficient, personalized service and emphasize resolving customer concerns during the initial interaction.
• Identify opportunities to connect customers with appropriate banking specialists for additional products and services.
• Maintain current knowledge of banking products, operational policies, service procedures, and regulatory requirements.
• Escalate complex customer concerns to appropriate teams when specialized knowledge or additional authorization is required.
• Follow banking regulations, confidentiality requirements, and internal controls to protect customer information and maintain service quality.

Benefits

• Structured onboarding covering banking systems, customer information platforms, internal processes, and regulatory compliance.
• Opportunity to develop banking operations knowledge, customer service expertise, and financial services experience.
• Potential for contract-to-hire conversion.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED