Contact Center Customer Service Representative

Mikinok Enterprises • Belcourt, ND

4d

About The Position

The Contact Center Customer Service Representative works with other team members to provide customer service by answering questions, handling complaints, and explaining Spotloan products and services. The role handles customer calls, listens to understand customers’ needs, provides accurate and efficient responses, and helps customers obtain loans and navigate repayment. The position operates in a fast-paced, dynamic environment and is full-time, non-exempt, and hourly, at $15.00 per hour, with eligibility for monthly performance-based bonus incentives. The schedule sought is 11:30 a.m. to 8:00 p.m. Monday through Friday, with rotating Saturdays. An additional 10% shift differential is offered for evening shifts and all day on Saturdays.

Requirements

• High school degree or equivalent.
• Accurate typing skills of 50 WPM.
• Meet productivity standards, complete work in a timely manner, strive to increase productivity, and respond promptly.
• Excellent listening, speaking, and writing communication skills with customers and colleagues.
• Ability to prioritize and manage time effectively.
• Basic knowledge of and familiarity with Microsoft Word, Google Suite, Microsoft Excel, and the Internet.
• Ability to sit and use a computer for extended periods of time.
• Customer-focused, detail-oriented, polite, reliable, knowledgeable, and adaptable.

Nice To Haves

• Familiarity with the financial services industry.

Responsibilities

• Answer or make calls to Spotloan customers to learn about and address their needs.
• Respond efficiently and accurately, explain possible solutions, and help customers feel supported and valued.
• Build lasting customer relationships based on trust and reliability.
• Use software, databases, scripts, and tools appropriately.
• Strive to meet or exceed contact center metrics while providing excellent, consistent customer service.
• Participate in training and other learning opportunities to expand knowledge of the company and position.
• Adhere to tribal and federal laws, company policies, and procedures.

Benefits

• Competitive compensation package, including $15.00 per hour and potential monthly performance incentives.
• Generous employee benefits plan, including healthcare, dental, and vision plans.
• Matching 401K.
• Generous PTO package.
• Company-sponsored professional development and training opportunities.
• Weekly catered lunches.
• Free access to local fitness facilities.
• 10% shift differential for evening shifts and all day on Saturdays.
• Parental leave and paid disability.
• Paid bereavement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED