Customer Service Representative | Contact Center

Emplify Health • Green Bay, WI

2d • Onsite

About The Position

Performs quality incoming and outbound call processing in Bellin’s clinical support call center. Schedules appointments for BMG, BSG, and Employer Clinic patients; documents caller demographics and other non-medical information in computer software; and maintains the confidentiality of caller information and protected software. Assists callers in navigating Bellin Health System, processes physician referral requests, serves as a resource for Bellin services, and promotes Bellin Health and its partners.

The position is based at 2020 S Webster Ave, Green Bay, WI 54301. It is 0.80 FTE (32 hours per week), with a day schedule of 7:00 a.m. to 3:30 p.m. and work every other weekend and holiday.

Requirements

• High school diploma.
• Excellent customer service skills.
• Excellent communication skills.
• Excellent keyboarding skills.
• Excellent telephone etiquette skills.

Nice To Haves

• Post-secondary classes in medical terminology and health care business.
• Medical clinic, hospital, or nursing home experience.
• Knowledge of medical terminology.

Responsibilities

• Process incoming and outbound calls in Bellin’s clinical support call center.
• Schedule appointments for BMG, BSG, and Employer Clinic patients.
• Document caller demographics and other non-medical information in computer software.
• Maintain the confidentiality of caller information and protected software.
• Assist callers in navigating Bellin Health System.
• Process physician referral requests.
• Serve as a resource for Bellin services and promote Bellin Health and its partners.

Benefits

• 401(k) with matching
• Paid time off
• Competitive health insurance
• Wellness programs
• Tuition reimbursement
• Preventative-care-focused medical coverage, including free visits to Emplify Health by Bellin primary care providers, Urgent Care and Fast Care facilities, physical therapy sessions, and labs required during those visits
• Access to online continuing education for career growth
• Support and opportunities for professional growth
• Employee-first culture and work-life balance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED