Contact Center Customer Service Representative
About The Position
The Contact Center Customer Service Representative works with team members to provide customer service by answering questions, handling complaints, and explaining the company’s products and services. The role may involve a high volume of calls and requires listening to customers, understanding why they are calling, and providing accurate, efficient responses that create a positive experience. Representatives help customers obtain loans and assist them through repayment in a fast-paced, dynamic environment. This is a full-time, non-exempt hourly position paying $15.00 per hour, with monthly performance-based bonus incentives. The expected shift is 11:30 a.m. to 8:00 p.m., Monday through Friday, with rotating Saturdays. An additional 10% shift differential is offered for evening shifts and all day on Saturdays.
Requirements
- High school degree or equivalent.
- Accurate typing skills of 50 WPM.
- Excellent listening, speaking, and writing communication skills with customers and colleagues.
- Ability to prioritize and manage time effectively.
- Basic knowledge of and familiarity with Microsoft Word, Google Suite, Microsoft Excel, and the Internet.
- Ability to sit and use a computer for extended periods.
- Customer-focused, detail-oriented, polite, reliable, knowledgeable, and adaptable.
Nice To Haves
- Familiarity with the financial services industry.
Responsibilities
- Answer or make calls to Spotloan customers to learn about and address their needs.
- Respond efficiently and accurately, explain possible solutions, and help customers feel supported and valued while building relationships based on trust and reliability.
- Use software, databases, scripts, and tools appropriately.
- Understand and strive to meet or exceed contact center metrics while providing consistent customer service.
- Participate in training and other learning opportunities to expand knowledge of the company and position.
- Adhere to tribal and federal laws, company policies, and procedures.
- Meet productivity standards, complete work in a timely manner, strive to increase productivity, and respond promptly.
Benefits
- Competitive compensation and monthly performance-based bonus incentives.
- Robust healthcare, dental, and vision plans.
- 401(k) matching.
- PTO package.
- Company-sponsored professional development and training opportunities.
- Weekly catered lunches.
- Free access to local fitness facilities.
- 10% shift differential for evening shifts and all day on Saturdays.
- Parental leave and paid disability.
- Paid bereavement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
