Customer Service Representative - Valley Banking Center

Springs Valley Bank & Trust Company•French Lick, IN

About The Position

The Customer Service Representative provides exceptional customer service and supports a customer-focused culture at the Valley Banking Center in French Lick, Indiana. The role handles customer transactions and requests, promotes financial institution products and services in accordance with institutional standards, and supports branch operations. The position has no supervisory responsibilities and reports to the Banking Center Manager.

Requirements

High school diploma or equivalent.
Two or more years of personal banker experience, including completion of in-house training.
Proven ability to cross-sell, perform new account activities, and/or perform other higher-level activities such as ATM or EFT.
Good interpersonal communication, organizational, mathematical, and computer skills.

Responsibilities

Process customer transactions promptly and efficiently.
Receive and cash checks and cash for accounts, verify amounts, examine checks for proper completion, and enter transactions into computer records.
Balance the cash drawer against computer-generated totals and immediately report discrepancies to the supervisor.
Handle customer requests such as account holds, stop-payment orders, address changes, and similar special services.
Explain and promote products and services based on customers’ needs and in compliance with institutional standards.
Identify cross-sell opportunities and refer customers to the appropriate sales member.
Assist with the night depository function.
Keep the deposit area stocked with forms and supplies.
Perform Branch Capture of transactions.
Continually increase product and service knowledge to meet customer demands.
Make product and service recommendations to Banking Center Managers.
Comply with institutional policies and procedures.
Work toward individual sales, referral, operational, and community involvement goals.
Perform new account activities and provide backup for the head personal banker, as well as support ATM oversight, EFT, and other higher-level activities.
Perform other duties as assigned.