Banking Customer Service Representative – Contact Center

Axiom Path • Orland Park, IL

6d • Onsite

About The Position

Join a customer-focused financial services organization dedicated to delivering reliable banking solutions and exceptional client experiences. The team is a central point of contact for customers seeking assistance with everyday banking needs, account inquiries, financial products, and service-related concerns.

As part of a collaborative banking contact center, you will help customers navigate financial services while ensuring accuracy, professionalism, and timely resolution of requests. The role is 100% onsite, Monday through Friday, from 8:00 AM to 5:00 PM. It is a contract position with potential for contract-to-hire conversion. Structured onboarding covers banking systems, customer information platforms, internal processes, and regulatory compliance. The role also offers an opportunity to develop banking operations knowledge, customer service expertise, and financial services experience.

Requirements

• High school diploma or GED.
• Demonstrated experience delivering excellent customer service in a professional environment.
• Ability to communicate clearly and professionally with customers by telephone, email, and other digital channels.
• Strong listening, interpersonal, multitasking, and problem-solving skills.
• Comfort navigating multiple computer applications while maintaining accurate customer records.
• Ability to research account information, follow documented procedures, and resolve customer concerns efficiently.
• Strong attention to detail and commitment to maintaining confidentiality and following regulatory requirements.
• Ability to work independently while collaborating with supervisors and team members.

Nice To Haves

• At least 1 year of experience in a high-volume call center or customer support environment.
• Previous banking, financial services, retail banking, or financial contact center experience.
• Familiarity with banking customer information systems, including Jack Henry SilverLake or comparable platforms.

Responsibilities

• Serve as a primary point of contact for banking customers, providing professional and responsive support through inbound calls and digital communication channels.
• Assist customers with deposit accounts, loan products, banking services, account transactions, and general inquiries.
• Investigate and resolve account-related questions by researching customer records and using internal banking systems.
• Process account maintenance requests and customer transactions accurately while following established procedures.
• Deliver efficient, personalized service with an emphasis on resolving customer concerns during the initial interaction.
• Identify opportunities to connect customers with appropriate banking specialists for additional products and services.
• Maintain up-to-date knowledge of banking products, operational policies, service procedures, and regulatory requirements.
• Escalate complex customer concerns to appropriate teams when specialized knowledge or additional authorization is required.
• Follow applicable banking regulations, confidentiality requirements, and internal controls to protect customer information and maintain service quality.

Benefits

• Structured onboarding and training.
• Professional development opportunity to build banking operations knowledge, customer service expertise, and financial services experience.
• Potential for contract-to-hire conversion.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED