Teller I

RCB Bank•Catoosa, OK

2d•Onsite

About The Position

The Teller I provides excellent customer service while accurately and efficiently processing financial transactions in accordance with bank policies, procedures, and regulatory requirements. The role supports consistent customer service standards across RCB Bank’s multi-branch network by promoting products and services that enhance customers’ banking experience and helping safeguard bank assets through established fraud-prevention, cash-handling, and security procedures. The position works with general supervision and requires the ability to work independently and as part of a team, communicate effectively with customers and co-workers, manage multiple tasks and deadlines, and work harmoniously with people with diverse personalities. It requires regular and reliable attendance and the ability to work varying hours. The work takes place in an office environment in a climate-controlled facility that may be high-traffic during peak service times. The employee frequently uses a telephone, computer, and other office equipment and is typically seated at a personal desk for most of the day. Essential functions and physical demands must be performed with or without reasonable accommodation. RCB Bank describes its culture as focused on service, integrity, professionalism, relationships, family, community, and technology. The bank is an equal opportunity employer. It was established in Claremore, Oklahoma, and reports more than $4.1 billion in assets, over 750 employees, and more than 60 locations across Oklahoma and Kansas.

Requirements

Customer service experience.
Successfully complete the teller essentials training program after hire.
Communicate clearly and effectively with customers and co-workers.
Understand basic fraud indicators and follow proper escalation procedures.
Manage multiple tasks or projects and deadlines simultaneously.
Have regular and reliable attendance and the ability to work varying hours.

Nice To Haves

Previous cash-handling experience.
Previous teller experience.
Interest in community involvement.

Responsibilities

Obtain customer identification, signatures, and other required information; record and process transactions according to regulations and procedures.
Examine cash, checks, and other transaction documents for authenticity and potential fraud or suspicious activity.
Follow procedures for escalating transactions or behaviors that appear unusual or outside normal activity.
Assist customers professionally with transaction-related questions and concerns, provide accurate information, and refer issues to supervisors or appropriate departments when additional support is needed.
Balance the teller drawer at the end of the shift and report outages to the Teller Supervisor.
Promote bank products and services that enhance customers’ banking experience.
Follow established fraud-prevention, cash-handling, and security procedures to help safeguard bank assets.