Full-time Teller

KeyBank•Monsey, NY

2d•Onsite

About The Position

As a Teller at KeyBank, you provide in-person service to new and existing clients in a branch, welcoming them and assisting with account transactions and servicing needs. You help identify and resolve servicing issues, listen for financial wellness needs, and connect clients with a Banker for deeper financial conversations. The role supports clients in moving forward with their financial goals and aims to provide a strong, trusted client experience. You perform teller functions accurately and efficiently, maintain compliance with banking, audit, and security procedures, and balance your cash drawer within established guidelines. You also stay current on products, fees, and policies; participate in branch huddles and end-of-day debriefs; and work Saturdays as directed by management. Other duties may be assigned or changed at any time.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Strong client service and sales skills, including educating clients about products, services, and access channels.
Strong work ethic, high integrity, and sound judgment in client interactions and transactions.
Excellent time management skills.
Ability to process cash transactions accurately and securely and balance a cash drawer.
Ability to maintain accurate and organized transaction and account records.
Ability to identify and resolve client servicing issues efficiently.
Understanding of and ability to follow banking regulations and security procedures.
Awareness of techniques to detect and prevent fraudulent activities.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle and hold a valid driver's license.
Ability to meet the stated physical demands, including prolonged standing and occasional lifting of up to 30 pounds.

Nice To Haves

Notary license.

Responsibilities

Welcome clients and assist with account transactions and servicing needs in an in-person branch setting.
Provide a strong client experience and be present with clients and teammates.
Identify and resolve client servicing issues, escalating them as needed.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Help clients work toward financial goals using financial wellness tools and relevant bank resources.
Perform teller functions efficiently and accurately, including processing cash transactions and balancing the cash drawer within guidelines.
Follow compliance, audit, and security procedures, including applicable policies and banking regulations.
Attend in-person morning huddles and end-of-day debriefs.
Review product guides, fees, and policies to maintain current knowledge of bank offerings.
Work Saturdays as directed by management.
Perform other duties as assigned and comply with KeyBank policies, procedures, and Code of Conduct.