Technical Support Jobs

About The Position

Requirements

• Proven engineering experience in mail or print technology.
• Strong written and verbal communication skills.
• Customer management and reporting skills.
• Ability to work within defined timelines.
• Ability to work independently with minimal supervision.
• Ability to train and coach others in technical skills.

Nice To Haves

• Demonstrated leadership capability.
• A+, Network+, ONC, or HNC qualification.
• Foundational networking knowledge and advanced PC skills.
• Demonstrated experience in teaching, training, or employee development.
• Consulting skills, including effective listening, problem-solving, and facilitation.

Responsibilities

• Maintain equipment uptime through knowledge of products, systems, networks, and customer requirements.
• Provide technical expertise for sales activities, including RFIs, RFQs, quotations, and statements of work, following company processes and supporting sales and profitability targets.
• Support technical product activities, including Try & Buys, installation of complex configurations, and beta testing.
• Serve as a liaison among Service, Engineering, Quality, and Manufacturing.
• Support product quality improvement and defect closure across product lines.
• Provide technical training and support related training activities.
• Support Test Engineering activities for product development and product-related issues.
• Provide Danbury integration and refurbished module support as needed.
• Travel as required, estimated at 10% to 15%.