Learning Experience Leader - Technical Support (New Braunfels TX - Onsite)

TaskUs•San Antonio, TX

2d•Onsite

About The Position

The Learning Experience Leader creates and maintains a positive, professional learning environment and designs and expands training and development programs aligned with product-specific training methodologies and initiatives. This role supports learning and development by delivering preparatory and technical training, maintaining training content, and improving learning opportunities across the organization. The role includes creating induction programs and e-learning packages, monitoring trainee progress, ensuring statutory training requirements are met, and adapting programs to changes in the work environment. The Learning Experience Leader also researches and presents new workplace learning technologies and methodologies, serves as a content expert, and ensures trainees follow the company’s Code of Conduct.

Requirements

Must be at least 18 years of age.
High school diploma or GED required.
Proficiency in Microsoft and Google applications.
Problem-solving and critical-thinking skills.
Ability to follow well-defined methods, procedures, reports, forms, and competent aspects of the job.
Ability to present and facilitate class discussions.
Energetic, enthusiastic, and creative approach, with the ability to find different ways to motivate and engage an audience.
Strong interpersonal, conflict-management, mentoring, organizational, project-management, and influencing skills.
Excellent oral and written communication skills.
Ability to work a flexible schedule, including weekends, holidays, and longer hours.

Nice To Haves

Technical savviness.
At least 1 to 2 years of work experience in a related field, such as training or teaching.
Strong leadership skills and proficiency in handling groups.

Responsibilities

Set standards and expectations through conduct, work ethic, integrity, and character.
Create and deliver end-user, partner, and distributor training, including curriculum, training, and exams for general preparatory courses prior to enterprise endorsement.
Deliver technical preparatory training covering basic skills identified by enterprise needs.
Complete projects and motivate trainees through effective training.
Continuously improve training programs and other learning opportunities across the organization.
Amend and revise programs to adapt to changes in the work environment.
Act as a content expert and maintain relevant training documents and materials.
Develop and create effective induction programs.
Monitor and review trainees’ progress through questionnaires and discuss progress with their managers.
Ensure statutory training requirements are met.
Understand e-learning techniques, identify where they are relevant, and participate in creating and/or delivering e-learning packages.
Research and present new technologies and methodologies in workplace learning.
Ensure trainees adhere to the company’s Code of Conduct.
Support learning and development.