Learning Experience Leader - Technical Support (New Braunfels TX - Onsite)

TaskUs•San Antonio, TX

3d•$54,000 - $82,000•Onsite

About The Position

The Learning Experience Leader creates and maintains a positive, professional learning environment and designs and expands training and development programs aligned with product-specific training methodologies and initiatives. The role supports learning and development, delivers general and technical preparatory training, and motivates trainees through effective instruction. It also maintains training content, monitors learner progress, and adapts programs to changing workplace needs.

Requirements

Must be 18 years of age or older.
High school diploma or GED required.
Proficient in Microsoft and Google applications.
Problem-solving and critical-thinking skills.
Ability to follow well-defined methods, procedures, reports, forms, and competent aspects of the job.
Ability to present and facilitate class discussions.
Energetic, enthusiastic, and creative, with the ability to find different ways to motivate and engage an audience.
Strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills.
Excellent oral and written communication skills.
Ability to work a flexible schedule, including weekends, holidays, and longer hours.

Nice To Haves

Technical savviness.
At least 1 to 2 years of work experience in a related field, such as training or teaching.
Strong leadership skills and proficiency in handling groups.

Responsibilities

Set standards and expectations through conduct, work ethic, integrity, and character.
Create and deliver end-user, partner, and distributor training, including curriculum, training, and exams for general preparatory courses prior to enterprise endorsement.
Deliver technical preparatory training covering basic skill requirements identified by enterprise needs.
Accomplish projects and motivate trainees through effective training.
Continuously improve training programs and other learning opportunities across the organization.
Amend and revise programs as needed to adapt to changes in the work environment.
Act as a content expert and maintain relevant training documents and materials.
Develop and create effective induction programs.
Monitor and review trainees’ progress through questionnaires and discuss it with their managers.
Ensure statutory training requirements are met, identify where e-learning techniques are relevant, and participate in creating or delivering e-learning packages.
Research and present new technologies and methodologies in workplace learning.
Ensure trainees adhere to the company’s Code of Conduct.