Summer 2027 - Technical Support Intern

SAS • Cary, NC

1d • $15 - $30 • Hybrid

About The Position

The Technical Support Division serves SAS customers globally, helping resolve issues related to deployment, usage, performance, and coding. This is an engineering-focused support role rather than a call center position: engineers investigate logs, replicate customer environments, troubleshoot technical issues, and identify bugs.

As an intern, you will help customers troubleshoot problems or answer questions about SAS software, learn how Technical Support takes an issue from first contact through resolution, and contribute to a project that directly impacts SAS Technical Support Engineers. You will work with colleagues and customers globally, communicate through ServiceNow tickets, chat, phone, and/or Teams, and use industry-standard software and AI tools to support problem solving. The internship runs from May 18, 2027, through August 6, 2027, lasts 12 weeks, and requires an in-person start at Cary HQ. The position is hybrid, with at least three days per week in the office; applicants must be local to Cary HQ and willing to come to the office.

Requirements

• Be pursuing an associate or bachelor's degree and not graduate before December 2027.
• Have practical experience, in or outside school, such as help desk work, troubleshooting technology for others, hands-on labs, or technical projects.
• Have strong written and verbal communication skills.
• Demonstrate leadership, initiative, and impact.
• Have experience with Windows or Unix, or both.
• Be available to start in person at Cary HQ on May 18, 2027, and for the full internship period through August 6, 2027; the dates are not flexible.
• Be local to Cary HQ and willing to come to the office.
• Be legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Nice To Haves

• Curiosity, passion, authenticity, and accountability, reflecting SAS values.
• A willingness to ask questions repeatedly.
• Enthusiasm for new technology.

Responsibilities

• Work with customers to troubleshoot ongoing problems or answer questions about SAS software.
• Learn how Technical Support handles an issue from first contact through resolution.
• Evaluate, set, and manage internal and external expectations for technical support processes and timelines, including under pressure and when decisions may significantly affect SAS or its customers.
• Communicate with customers through ServiceNow tickets, chat, phones, and/or Teams.
• Contribute to a project that directly impacts SAS Technical Support Engineers.
• Collaborate with colleagues and customers around the world.
• Use industry-standard software such as Jira, ServiceNow, Microsoft Suite, and GitHub.
• Use AI tools to complement problem-solving.

Benefits

• Access to company leaders and executives.
• Hybrid work flexibility, with a minimum of three office days per week.
• Free SAS programming training and certification.
• Well-being programs, including an on-site Work/Life Center, Recreation and Fitness Center, Employee Assistance Program, and subsidized cafés.
• Hackathons, social events, and other opportunities to connect and engage.

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree