Customer Support Intern: Summer 2027

Viaflex • Sioux Falls, SD

1d

About The Position

The Customer Support Intern will complete assigned projects and tasks during the internship period. The intern will review existing Standard Operating Procedure (SOP) documentation for Customer Support and Sales processes, identify documents that need updates for the new IFS Cloud user interface, and recreate processes with screenshots and step-by-step instructions that align with the new system UI.

The intern will attend Viaflex-sponsored training, educational seminars, and events; work with an assigned mentor and manager; provide periodic project updates to managers and peers; and complete an end-of-summer internship presentation. The role also supports the division’s quality management system in accordance with ISO standards and requires demonstrating Viaflex Team Member Values.

Requirements

• High school diploma or GED.
• Currently pursuing an associate or bachelor’s degree in business administration or technical writing.
• Ability to handle multiple projects and tasks simultaneously without close supervision.
• Problem-solving ability and ability to identify waste and develop creative solutions.
• Ability to handle confidential information.
• Flexibility and ability to multitask.
• Computer proficiency, including Microsoft Office.
• Ability to communicate effectively with team members and leadership staff.

Responsibilities

• Complete projects and tasks assigned within the internship discipline.
• Review Customer Support and Sales SOP documentation and identify documents requiring updates for the new IFS Cloud UI.
• Recreate existing processes with screenshots and step-by-step instructions aligned with the new system UI.
• Attend Viaflex-sponsored training and educational seminars and participate in Viaflex-sponsored events.
• Work with the assigned mentor and manager toward successful completion of the internship.
• Provide periodic updates to managers and peers on assigned projects.
• Complete an end-of-summer internship presentation.
• Demonstrate Viaflex Team Member Values and encourage teammates to do the same.
• Support, improve, and promote the division’s quality management system in accordance with ISO standards.
• Perform comparable duties or assist in other areas as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life and disability insurance
• 401(k)
• Workplace flexibility policies
• Paid time off (PTO)
• Education assistance
• Onsite fitness center or fitness center reimbursement
• Employee assistance program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED