Summer 2027 Intern - Customer Experience

Blue Cross Blue Shield of Michigan • Detroit, MI

4d

About The Position

The BCBSM Internship Program is designed to strengthen young professionals’ skills and abilities and identify future talent for the organization. Interns gain hands-on work experience and an understanding of the health insurance industry by contributing to meaningful projects, learning new skills, and networking with employees across BCBSM. The program may provide opportunities to build a future career at BCBSM.

The Customer Experience Intern assists with business research and recommendations, supports projects that improve organizational efficiency and effectiveness, and develops an understanding of BCBSM’s business, products, programs, data, organizational structure, controls, and research. The intern analyzes organizational goals and needs, attends department meetings and events, participates in networking with BCBSM leaders and other interns, and takes part in volunteer activities and community outreach.

Requirements

• Be a current undergraduate or graduate student with a GPA of 3.0 or higher.
• Remain enrolled in a college or university, or a Master’s or PhD program, for the duration of the internship.
• Have effective verbal, written communication, and interpersonal skills.
• Have strong analytical skills and the ability to work independently and as part of a team.
• Have excellent organizational skills to manage multiple projects and priorities.
• Maintain confidential information to the highest degree.
• Be proficient in Microsoft Office suites and applicable BCBSM systems.
• Have the ability to develop and maintain effective working relationships.

Responsibilities

• Assist in preparing information and research materials to identify business problems, offer recommendations, and assist management with implementing solutions.
• Support leaders on projects designed to enhance organizational efficiency and effectiveness.
• Develop and maintain an understanding of BCBSM’s business, products, programs, data, organizational structure, controls, and research.
• Analyze business goals, objectives, and needs within the organization.
• Participate in networking events with BCBSM leaders and other interns.
• Engage in volunteer activities and community outreach to build knowledge of the communities and customers.
• Participate in department meetings and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed