Summer 2027 Customer Experience Analyst Graduate Intern

Highmark Health•Carolina, PA

11d

About The Position

The Summer 2027 Customer Experience Analyst Graduate Internship offers graduate students hands-on experience supporting customer experience strategy, digital experience optimization, journey analytics, and experience design initiatives within a healthcare organization. The intern will work with business leaders, digital experience professionals, marketing teams, product owners, and analytics partners to evaluate customer interactions and identify ways to create more seamless, personalized experiences across customer touchpoints. The role provides exposure to customer experience, digital engagement, artificial intelligence, analytics, and experience design, and contributes to initiatives intended to improve satisfaction, engagement, and business outcomes. The intern will use customer feedback, behavioral analytics, digital engagement data, and AI-driven recommendations to support improvements to customer and member experiences and organizational growth objectives. Typical work includes voice-of-customer analysis, customer journey evaluation, website and digital experience assessments, Adobe Analytics review, process improvement support, journey mapping, experience recommendations, content and SEO optimization, and stakeholder presentations and reports. Through mentorship, project-based learning, and cross-functional collaboration, the intern will develop analytical, communication, research, and customer experience capabilities and gain experience in human-centered design and digital transformation. The program provides practical experience, hands-on training, and exposure to career opportunities in Customer Experience and related fields. Work is performed under supervision, with guidance, training, and mentoring from senior personnel. Applicants must be independently authorized to work in the United States; visa sponsorship is not offered for this role. The position must comply with company policies, the Code of Business Conduct, HIPAA requirements, and information security guidelines, including protection of confidential customer information.

Requirements

Bachelor’s degree.
Currently pursuing a graduate degree, full- or part-time, at an accredited college or university.
Must be independently authorized to work in the United States; visa sponsorship is not offered.

Nice To Haves

Pursuing a master’s degree in Business Analytics, Marketing, Customer Experience Management, Human-Centered Design, User Experience (UX), Digital Marketing, Product Management, Healthcare Administration, or a related field.
Experience with Voice of Customer (VOC) analytics, customer journey mapping, customer experience measurement, or digital experience analysis.

Responsibilities

Analyze voice-of-customer data and customer feedback.
Evaluate customer journeys and conduct website and digital experience assessments.
Review Adobe Analytics insights and digital engagement data.
Support process improvement initiatives.
Develop journey maps and experience recommendations.
Assist with content and SEO optimization efforts.
Prepare presentations and reports for stakeholders.
Participate in projects, programs, and unit initiatives that develop professional skills and support the operating objectives of the area.
Conduct research and reporting, including recommendations or alternative proposals for action, when requested by management.
Communicate effectively with colleagues, clients, and internal or external stakeholders while planning assignments and resolving day-to-day operational problems.
Perform related studies, enrichment programs, and other job-related duties as assigned.
Follow applicable company policies, business conduct requirements, HIPAA privacy practices, and information security guidelines.