Summer 2027 Customer Experience Analyst Graduate Intern
About The Position
The Summer 2027 Customer Experience Analyst Graduate Internship gives graduate students hands-on experience supporting customer experience strategy, digital experience optimization, journey analytics, and experience design initiatives within a healthcare organization. The intern will collaborate with business leaders, digital experience professionals, marketing teams, product owners, and analytics partners to analyze customer interactions and identify opportunities to create seamless, personalized experiences across customer touchpoints. The program offers exposure to customer experience, digital engagement, artificial intelligence, analytics, and experience design, with work supporting satisfaction, engagement, and business outcomes. Interns may gain experience in Customer Experience, User Experience (UX), Digital Strategy, Product Management, Marketing Analytics, Customer Insights, and Business Strategy. They will use customer feedback, behavioral analytics, digital engagement data, and AI-driven recommendations to help enhance customer and member experiences and support organizational growth. The internship includes mentorship, project-based learning, cross-functional collaboration, and hands-on training. The role operates under supervision, with guidance, training, and mentoring from senior personnel. The intern participates in projects and initiatives, conducts research and reporting with recommendations when requested, and performs related duties as assigned. Applicants must be independently authorized to work in the United States; visa sponsorship is not offered for this role.
Requirements
- Bachelor’s degree.
- Pursuing a graduate degree, full-time or part-time, at an accredited college or university.
- Must be authorized to work in the United States independently; visa sponsorship is not available.
Nice To Haves
- Pursuing a master’s degree in Business Analytics, Marketing, Customer Experience Management, Human-Centered Design, User Experience (UX), Digital Marketing, Product Management, Healthcare Administration, or a related field.
- Experience with Voice of Customer (VOC) analytics, customer journey mapping, customer experience measurement, or digital experience analysis.
Responsibilities
- Analyze voice-of-customer data.
- Evaluate customer journeys and assess website and digital experiences.
- Review Adobe Analytics insights.
- Support process improvement initiatives.
- Develop journey maps and experience recommendations.
- Assist with content and SEO optimization efforts.
- Prepare presentations and reports for stakeholders.
- Communicate effectively with colleagues, clients, and other internal or external stakeholders while planning assignments and resolving day-to-day operational problems.
- Provide professional services supporting the area’s day-to-day operating objectives under supervision.
- Participate in projects and programs that develop relevant professional skills and expertise.
- Participate in planning and implementing unit projects and initiatives within the intern’s area of expertise and ability.
- Conduct research and reporting, including recommendations or alternative proposals for action, when requested by management.
- Undertake related studies or enrichment programs as appropriate to the operating unit.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
