Summer 2027: Customer Experience Intern

Amplify

3d • $25 - $25 • Remote

About The Position

Amplify is seeking a Customer Experience Intern to help improve experiences for educators, students, and families who use its educational products. This paid, remote 10-week internship provides hands-on experience in customer experience and educational technology, with opportunities to contribute to customer and user research and product and service improvements. Interns will take part in a two-day in-person experience at Amplify’s headquarters in Brooklyn, New York, as well as product demonstrations, team-building and engagement activities, a virtual speaker series featuring Amplify executives, and dedicated mentorship. Interns must be authorized to work in the United States, reside in the United States throughout the internship, and be available full-time from June 7 through August 13, 2027.

Requirements

• Currently enrolled in an undergraduate degree program and returning to school in Fall 2027.
• Available full-time from June 7 through August 13, 2027.
• Authorized to work in the United States and able to reside in the United States for the duration of the internship.
• Strong written and verbal communication skills.
• Ability to synthesize information, identify themes, and communicate insights clearly.
• Knowledge of and interest in the K–12 education technology field.

Nice To Haves

• Experience with customer research, user interviews, surveys, usability testing, customer support, or related activities.
• Interest in customer experience, user research, product development, education, communications, or a related field.
• Excellent interpersonal and collaboration skills.
• Ability to think critically about usability and suggest thoughtful improvements to products, services, or content organization.
• Familiarity with digital products, customer journey mapping, research tools, or collaboration platforms.

Responsibilities

• Support customer and user research by gathering, organizing, and synthesizing feedback.
• Identify customer needs, pain points, and opportunities to improve the user experience.
• Work with cross-functional teams to document customer insights and inform product and service improvements.
• Assist with user testing, surveys, interviews, and other Voice of the Customer activities.
• Contribute to customer-facing documentation, support resources, journey maps, presentations, and internal communications.
• Track and organize customer feedback to help teams identify recurring themes and prioritize opportunities.
• Participate in product demonstrations and Product Manager meetings to learn about Amplify products and services.

Benefits

• Paid internship.
• Direct experience with tools and practices used in Customer Experience and EdTech.
• Real-world challenges affecting educators, students, and families.
• Collaboration with teams across the organization.
• Contributions to meaningful customer and user research.
• Mentorship from industry professionals.
• Exposure to Technology, Marketing, Design, Operations, Product, and Production.
• Hands-on training in a fast-paced, agile environment.
• Opportunities to help shape product and customer experience improvements through research and feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed