Customer Service Intern (Summer 2027)

Carvana • Tempe, AZ

8d • Onsite

About The Position

We're Carvana, a disruptor and innovator on a mission to change how people buy and sell cars, focused on creating an unforgettable customer experience. This 9-week paid internship, running from June 7 to August 6, 2027, is an immersive bootcamp designed to teach participants how to drive customer satisfaction at an innovative company. Interns will be embedded in the Customer Experience team to learn the fundamentals of delivering exceptional customer interactions and gain exposure to the Market Operations team to understand the end-to-end car buying journey, including the driveway and Vending Machine experience. The program aims to provide a 360-degree view of the customer journey and empower interns to make a tangible impact. Carvana invests in intern development with the goal of full-time employment post-graduation, seeking candidates passionate about building their future with the company.

Requirements

• Currently enrolled in a four-year university and on track to graduate in Winter 2027 or Spring 2028 (i.e., a rising senior).
• A genuine obsession with helping people and a deep sense of empathy.
• An insatiable curiosity and a desire to understand the 'why' behind the 'what'.
• A top-notch communicator: clear, concise, and able to talk to just about anyone.
• A true team player who is always willing to lend a hand.
• Resilience and a positive, can-do attitude.
• View challenges as opportunities.

Nice To Haves

• No prior corporate experience is expected.

Responsibilities

• Undergo an accelerated training program to gain a deep understanding of customers, the business, and success strategies.
• Engage with customers through live phone and chat interactions to solve problems and create exceptional experiences.
• Gain exposure to the Market Operations side of the business, including the driveway and Vending Machine experience, to understand the complete car buying process.
• Participate in tours of the Car Vending Machine and Inspection Center to learn about the teams involved in the customer experience.
• Collaborate with fellow interns on a hands-on capstone project, presenting innovative solutions to senior leadership.
• Participate in exclusive lunch & learn sessions with Executives and gain behind-the-scenes operational insights.
• Build a professional network.

Benefits

• A paid, full-time 9-week internship at $20/hr.
• A pathway to a full-time Advocate Operational role in Customer Care or Market Operations.
• Eligibility to grow into other teams at the 6-month mark.
• Hands-on learning experience that will enhance a resume and serve as a career launchpad.
• Direct mentorship and coaching from a dedicated manager and invested team.
• Unparalleled access to senior leaders and cross-functional teams.
• An unforgettable summer filled with learning, development, and fun.
• Carvana swag.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed