Service Desk Intern - Summer 2027

Wolf & Company • Boston, MA

7d • Onsite

About The Position

Wolf is seeking a Service Desk Intern to join its Information Technology (IT) team for the summer of 2027. The intern will provide technical assistance to end users and gain hands-on experience with system imaging and IT support tools. The role includes learning to image systems through Intune and supporting platforms such as SysAid, ConnectWise, Mimecast, CrowdStrike, CyberArk, Arctic Wolf, and Microsoft Active Directory/Entra ID. The intern will also help resolve Microsoft 365 issues and support Zoom and Microsoft Teams conference rooms.

The candidate is expected to work four to five days each week in Wolf’s Boston office. The position reports to the Helpdesk Manager and offers opportunities to develop practical skills in IT support, system imaging, and related technologies through on-the-job experience, training, and professional development.

Requirements

• Currently enrolled at a college or university, with an expected degree preferably in information systems, IT, computer science, cybersecurity, or general technology controls.
• Basic understanding of computer hardware, software, networking concepts, and Windows operating systems.
• Interest in learning Intune imaging processes and IT support tools such as SysAid, ConnectWise, and Mimecast.
• Excellent verbal and written communication skills, with the ability to explain technical concepts and solutions to end users.
• Problem-solving mindset, attention to detail, and willingness to learn and adapt to new technologies and processes.
• Customer-service-oriented attitude and desire to provide exceptional end-user support.
• Ability to work collaboratively and independently, with strong organizational and time-management skills.

Responsibilities

• Learn and assist with system imaging using Intune to deploy software and configurations to end-user devices.
• Use SysAid and ConnectWise to log, track, and manage user requests and IT assets.
• Provide IT support to end users via Teams, email, or a ticketing system.
• Use Active Directory for user account management and security permissions.
• Troubleshoot Microsoft 365 applications, including Word, Excel, PowerPoint, and Outlook.
• Support and troubleshoot Zoom and Microsoft Teams conference rooms, including audiovisual equipment and collaboration tools.
• Collaborate with IT team members to escalate complex technical issues and ensure timely resolution of user inquiries.
• Contribute to knowledge base articles and documentation about system imaging and IT support procedures.
• Participate in training and professional development activities to improve technical skills and proficiency with IT tools and platforms.

Benefits

• Spot awards
• 401(k) savings
• Flexible work
• A generous total rewards and benefits package
• May be eligible to participate in performance-based incentive compensation or sales commission plans

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed