IT Service Desk Intern: Summer 2027

Viaflex•Sioux Falls, SD

About The Position

This is a hands-on, ten-week summer internship working as a member of Viaflex’s IT team. The intern will contribute to projects in modern device deployment, service desk support, IT automation, and knowledge management, using enterprise tools including Microsoft Intune, Atlassian, Rapid7, Abnormal, and KnowBe4. The intern will also help teams across Viaflex use AI tools such as Copilot and Claude to improve everyday work. At the end of the summer, the intern will present project results and metrics to Viaflex leadership. The role includes deploying and securing workstations for the 2027 refresh; resolving Tier 1 and Tier 2 service desk tickets across multiple sites; supporting account provisioning and access requests; improving service desk forms, automation, and SLA dashboards; piloting an AI or scripting solution; and creating and organizing IT knowledge-base and document-library content. The intern will attend company-sponsored training and events, work with an assigned mentor and manager, provide periodic project updates, and complete a final internship presentation. The intern will also support Viaflex’s team-member values and quality management system in accordance with ISO standards, and may perform comparable duties or assist in other areas as needed. The position provides direct end-user support experience and exposure to device management, IT service management, AI and automation, identity, security, and network tools in a multi-site manufacturing company. Travel to the Brandon and Madison sites is part of the experience for device refresh and on-site support. The work is primarily in a normal office environment, with occasional entry into production environments.

Requirements

High school diploma or GED.
Currently pursuing an associate or bachelor’s degree in information technology, computer science, cybersecurity, network administration, or a related field.
Ability to handle multiple projects and tasks simultaneously without close supervision.
Strong problem-solving and troubleshooting skills.
Curiosity about how technology works and how to improve it.
Comfort presenting to groups and explaining technical topics in plain language.
Ability to work with a high level of confidentiality.
Flexibility and ability to multitask.
Ability to communicate clearly and professionally with end users, team members, and leadership staff.

Nice To Haves

Proficiency with computers and mobile technology.
Familiarity with Windows, MacOS, or ticketing systems.

Responsibilities

Deploy new workstations for the 2027 refresh using Intune and Autopilot, from imaging and enrollment through hand-off to end users.
Verify devices meet security baselines, including network, endpoint protection, and patch level requirements; maintain accurate asset records and update the deployment runbook.
Triage and resolve Tier 1 and Tier 2 Jira Service Management tickets across the Sioux Falls, Brandon, and Madison sites, building toward an independent weekly ticket load.
Handle account provisioning, password resets, and access requests in accordance with IAM procedures, and document resolutions for reuse.
Improve service desk request types and build forms, automation rules, and SLA dashboards for high-volume requests.
Pilot an AI or scripting solution for a repetitive task and measure before-and-after results.
Write and update knowledge-base articles based on common ticket trends, including how-to steps, troubleshooting, and known fixes.
Organize and add IT procedures, user guides, and reference materials to the document library.
Attend Viaflex-sponsored training and educational seminars and participate in Viaflex-sponsored events.
Work with the assigned mentor and manager toward successful completion of the internship.
Provide periodic updates to managers and peers about assigned projects.
Complete an end-of-summer presentation summarizing results, metrics, and lessons learned.
Demonstrate Viaflex Team Member Values and support the division’s quality management system in accordance with ISO standards.
Travel to the Brandon and Madison sites for device refresh and on-site support.
Perform comparable duties of a similar or related nature or assist in other areas as needed.