IT Service Desk Intern: Summer 2027

Viaflex, Inc.•Sioux Falls, SD

About The Position

Viaflex is hiring an IT Service Desk Intern for a hands-on, ten-week summer internship. The intern will work as a member of the IT team and own projects involving modern device deployment, service desk support, IT automation, and knowledge management. The role uses enterprise tools including Microsoft Intune, Atlassian, Rapid7, Abnormal, and KnowBe4, and supports efforts to help Viaflex teams use AI tools such as Copilot and Claude. The intern will present project results and metrics to Viaflex leadership at the end of the summer. The intern will deploy workstations for the 2027 refresh, support Tier 1 and Tier 2 service desk tickets across multiple sites, improve IT service management processes, pilot an AI or scripting solution, and create and maintain IT knowledge and documentation. The internship also includes sponsored training and events, regular contact with a manager and mentor, periodic project updates, and an end-of-summer presentation. The position includes travel to the Brandon and Madison sites for device refresh and on-site support. The position is intended for someone with a high school diploma or GED who is pursuing an associate or bachelor’s degree in information technology, computer science, cybersecurity, network administration, or a related field. Work takes place in a normal office environment, with occasional entry into production areas that may involve noise, fumes, moving machinery, and varied temperatures. Physical activities include sitting, standing, walking, bending, and reaching.

Requirements

High school diploma or GED.
Currently pursuing an associate or bachelor’s degree in information technology, computer science, cybersecurity, network administration, or a related field.
Ability to handle multiple projects and tasks simultaneously without close supervision.
Strong problem-solving and troubleshooting skills.
Curiosity about how technology works and how to improve it.
Comfort presenting to groups and explaining technical topics in plain language.
Ability to work with a high level of confidentiality.
Flexibility and ability to multitask.
Ability to communicate clearly and professionally with end users, team members, and leadership staff.
Ability to sit, stand, walk, bend, and reach, with reasonable accommodations available to enable individuals with disabilities to perform essential functions.

Nice To Haves

Familiarity with Windows, MacOS, or ticketing systems.

Responsibilities

Deploy new workstations for the 2027 refresh using Intune and Autopilot, from imaging and enrollment through hand-off to end users.
Verify devices meet security baselines for network, endpoint protection, and patch level; maintain accurate asset records and update the deployment runbook.
Triage and resolve Tier 1 and Tier 2 tickets in Jira Service Management across the Sioux Falls, Brandon, and Madison sites, building up to an individual weekly ticket load.
Handle account provisioning, password resets, and access requests according to IAM procedures, and document resolutions for reuse.
Improve service desk request types and build forms, automation rules, and SLA dashboards for high-volume requests.
Pilot an AI or scripting solution, such as Copilot or Claude, for a repetitive task and measure results before and after implementation.
Write and update knowledge base articles based on ticket trends, including how-to steps, troubleshooting, and known fixes.
Organize and add IT procedures, user guides, and reference materials to the document library.
Attend Viaflex-sponsored training and educational seminars and participate in company-sponsored events.
Work with the assigned mentor and manager to complete the internship successfully.
Provide periodic updates to managers and peers on assigned projects.
Present an end-of-summer summary of results, metrics, and lessons learned.
Demonstrate Viaflex Team Member Values and support continuous improvement of the division’s quality management system in accordance with ISO standards.
Perform comparable duties of a similar or related nature and assist in other areas as needed.