Service Desk Intern - Summer 2027

Wolf & Company, P.C.•Boston, MA

8d•Onsite

About The Position

Wolf is seeking a Service Desk Intern to join us this summer in our Information Technology (IT) team. As a Service Desk Intern focusing on IT support and system imaging, you will play a crucial role in providing technical assistance to end users while gaining hands-on experience in system imaging processes and utilizing various technologies. Reporting to the Helpdesk Manager, you will learn to image systems through Intune and support a range of IT tools and platforms including SysAid (ticketing), ConnectWise, Mimecast, CrowdStrike, CyberArk, Arctic Wolf, and Microsoft Active Directory/Entra ID. Additionally, you will assist with resolving issues related to Microsoft 365 and gain proficiency in supporting Zoom and Microsoft Teams conference rooms. This internship offers a unique opportunity to develop practical skills in IT support, system imaging, and using cutting-edge technologies in a professional environment. Candidate is expected to work 4-5 days each week in our Boston office.

Requirements

Currently enrolled at a college or university with an expected degree preferably in information systems, IT, computer science, cybersecurity, or general technology controls
Basic understanding of computer hardware, software, networking concepts, and Windows operating systems
Interest in learning imaging processes using Intune and learning about other IT support tools such as SysAid, ConnectWise, and Mimecast
Excellent communication skills, both verbal and written, with the ability to effectively explain technical concepts and solutions to end-users
Problem-solving mindset with attention to detail and a willingness to learn and adapt to new technologies and processes
Customer service-oriented attitude with a desire to provide exceptional support and assistance to end-users
Ability to work collaboratively as part of a team and independently, with strong organizational and time management skills

Responsibilities

Learn and assist in system imaging processes using Intune to deploy software and configurations to end-user devices
Use IT management platforms such as SysAid and ConnectWise to log, track, and manage user requests and IT assets
Provide IT support and assistance to end-users via Teams, email, or ticketing system
Use Active Directory for user account management and security permissions
Troubleshoot and resolve issues related to Microsoft 365 applications including Word, Excel, PowerPoint, and Outlook
Gain hands-on experience in supporting and troubleshooting Zoom and Microsoft Teams conference rooms, including audiovisual equipment and collaboration tools
Collaborate with IT team members to escalate complex technical issues and ensure timely resolution of user inquiries
Contribute to knowledge base articles and documentation related to system imaging processes and IT support procedures
Participate in training sessions and professional development activities to enhance technical skills and proficiency with IT tools and platforms