Customer Service Intern (Summer 2027)

Carvana • Tempe, AZ

9h • Onsite

About The Position

This is a 9-week, paid, immersive internship designed to teach participants how to drive customer satisfaction at Carvana. Interns will be embedded in the Customer Experience team, learning about delivering exceptional customer experiences, and will also gain exposure to the Market Operations team to understand the end-to-end car buying journey. The program aims to provide a 360-degree view of the customer journey and empower interns to make a tangible impact. Carvana is investing in intern development with the goal of full-time employment post-graduation, seeking candidates passionate about building their future with the company.

Requirements

• Currently enrolled in a four-year university and on track to graduate in Winter 2027 or Spring 2028 (i.e., a rising senior).
• A genuine obsession with helping people and a deep sense of empathy.
• An insatiable curiosity and a desire to understand the "why" behind the "what."
• Top-notch communication skills: clear, concise, and able to talk to just about anyone.
• A true team player who is always willing to lend a hand.
• Resilience and a positive, can-do attitude; sees challenges as opportunities.

Nice To Haves

• No prior corporate experience is expected.

Responsibilities

• Go through an accelerated training program to understand customers, the business, and success strategies.
• Engage with customers via phone and chat to solve problems and create exceptional experiences.
• Gain exposure to Market Operations, including the driveway and Vending Machine experience, to understand the car buying process.
• Participate in tours of Car Vending Machines and Inspection Centers to learn about teams involved in the customer experience.
• Collaborate with fellow interns on a capstone project, presenting innovative solutions to senior leadership.
• Participate in exclusive lunch & learn sessions with Executives and gain behind-the-scenes operational insights.
• Build a professional network.

Benefits

• Paid, full-time 9-week internship at $20/hr.
• Pathway to a full-time Advocate Operational role in Customer Care or Market Operations.
• Eligibility to grow into other teams at the 6-month mark.
• Hands-on learning experience.
• Direct mentorship and coaching.
• Access to senior leaders and cross-functional teams.
• Unforgettable summer filled with learning, development, and fun.
• Carvana swag.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed