Healthcare Customer Service Intern - Summer 2027

Medline Industries, LP • Dubuque, IA

7d • $17 - $24 • Hybrid

About The Position

Medline’s ten-week summer internship runs from early June through mid-August and is designed for rising seniors in undergraduate programs. Interns gain hands-on experience and develop customer service skills while learning about Medline’s business operations. The program also includes social and networking events and leadership presentations. The intern works closely with the Sales Service Division and is exposed to sales, product support, quality assurance, and operations.

Requirements

• Junior standing in an undergraduate program; the internship is intended for rising seniors.
• Excellent organizational, planning, communication, and follow-up skills.
• A bias toward action, quality service, and results orientation.
• Proficiency with Microsoft Office, including Excel, PowerPoint, and Outlook.
• Ability to work a hybrid office schedule, with some days worked at home.
• Unrestricted permanent U.S. work authorization.
• Ability to travel for job shadowing or mentorship programs, both within and outside the state.

Nice To Haves

• A minimum 3.0 GPA is preferred.
• An active interest in the healthcare industry is preferred.

Responsibilities

• Shadow experienced customer service professionals and learn customer service techniques.
• Assist hospitals, clinics, and end users with placing, tracking, and maintaining orders; provide product information; check inventory status; and address related needs.
• Respond by telephone to routine and some non-routine, more complex customer service inquiries and problems.
• Review customers’ service needs and refer them to other service departments for follow-up as needed.
• Participate in mentoring and networking opportunities with leadership.

Benefits

• Competitive total rewards package.
• Continuing education and training.
• Health insurance, life insurance, disability coverage, 401(k) contributions, and paid time off for employees working an average of 30 or more hours per week.
• For employees working fewer than 30 hours per week: 401(k) contributions, paid time off, and access to the Employee Assistance Program, Employee Resource Groups, and the Employee Service Corp.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed