Customer Experience Org Operations Intern - Summer 2027

Manhattan Associates • Atlanta, GA

1d

About The Position

The PSO Operations Intern / Co-op supports Manhattan’s Professional Services Operations team in running the business of consulting, helping global services teams access the data, tools, and processes needed to deliver projects effectively. The intern works with Operations leaders, resource managers, and consultants on projects that improve staffing, tracking, and execution of client work.

The role includes building reports and dashboards in Excel, Power BI, and Salesforce; streamlining recurring operational tasks; supporting audits that ensure data quality and financial accuracy; and assisting with operational processes, systems, and access workflows. Interns receive training and apply what they learn to project work, contribute to automation and AI initiatives, document processes, and present deliverables to Operations leaders and stakeholders.

This is a recurring internship that runs every semester, with opportunities to return for additional terms and visibility into potential full-time consulting or operations roles after graduation.

Responsibilities

• Build, maintain, and enhance Excel reports using formulas, pivot tables, and basic VBA/macros for recurring reporting.
• Support Power BI reporting through data validation, filter and bookmark cleanup, and basic visualization updates under guidance.
• Pull data for time-entry and compliance reports, identify gaps, and summarize findings for Operations leadership.
• Maintain case and audit trackers to support data accuracy and timely follow-up.
• Execute recurring operations audits, including billing hold, over/under, weekly case-count, opportunity, and account-update audits.
• Support invoicing and billing operations through data validation, toolkit enhancements, and research into process automation.
• Manage or assist with onboarding and access workflows, including submitting and tracking ServiceNow tickets for systems and resources.
• Organize PSO Operations content in SharePoint and Microsoft Teams and help ensure information and access rights are appropriate.
• Participate in training and apply learning to project work.
• Contribute to automation and AI initiatives to reduce manual effort across audits and reporting.
• Meet regularly with the manager and PSO Operations team to review priorities, resolve blockers, and share updates.
• Set up brief one-on-one meetings with PSO Operations and Resource Management team members to learn how operations supports consulting and client delivery.
• Present interim and end-of-term deliverables to Operations leaders and stakeholders.
• Document process steps, assumptions, and findings for future interns and teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed