Summer 2027 Intern - Customer Experience

Blue Cross Blue Shield of Michigan • Detroit, MI

3d

About The Position

The BCBSM Internship Program is designed to develop young professionals and identify future talent. Interns gain hands-on work experience and an understanding of the health insurance industry through meaningful projects, skill development, and networking with employees. The internship may provide an opportunity to build a future career at BCBSM.

In this Customer Experience internship, you will prepare information and research materials to help identify business problems, develop recommendations, and assist management with implementing solutions. You will support leaders on projects intended to improve organizational efficiency and effectiveness, and develop an understanding of BCBSM’s business, products, programs, data, organizational structure, controls, and research. You will also analyze organizational goals and needs, participate in networking and department events, and take part in volunteer activities and community outreach to learn about BCBSM’s communities and customers.

Requirements

• Be a current undergraduate or graduate student with a GPA of 3.0 or higher.
• Remain enrolled in a college or university, or a Master’s or PhD program, for the duration of the internship.
• Have effective verbal, written communication, and interpersonal skills.
• Have strong analytical skills and the ability to work independently and as part of a team.
• Have excellent organizational skills to manage multiple projects and priorities.
• Maintain confidential information to the highest degree.
• Be proficient in Microsoft Office suites and applicable BCBSM systems.
• Be able to develop and maintain effective working relationships.

Responsibilities

• Prepare information and research materials to identify business problems, offer recommendations, and assist management with implementing solutions.
• Support leaders on projects designed to enhance organizational efficiency and effectiveness.
• Develop and maintain an understanding of BCBSM’s business, products, programs, data, organizational structure, controls, and research.
• Analyze business goals, objectives, and needs within the organization.
• Participate in networking events with BCBSM leaders and other interns.
• Engage in volunteer activities and community outreach to build knowledge of BCBSM’s communities and customers.
• Participate in department meetings and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed