Customer Support Intern: Summer 2027

Viaflex, Inc. • Sioux Falls, SD

2d

About The Position

Viaflex is seeking a Customer Support Intern for Summer 2027. The intern will complete projects and tasks during the internship, focusing on reviewing Customer Support and Sales standard operating procedure documentation and identifying materials that need updating for the new IFS Cloud user interface. The intern will recreate processes with screenshots and step-by-step instructions that align with the new system UI.

The intern will attend company-sponsored training and educational seminars and participate in Viaflex events. Working with an assigned mentor and manager, the intern will provide periodic project updates and complete a presentation at the end of the summer. The role also supports continuous improvement and promotion of the division’s quality management system in accordance with ISO standards, while demonstrating Viaflex team-member values.

Requirements

• High school diploma or GED.
• Pursuing an associate or bachelor's degree in business administration or technical writing.
• Ability to handle multiple projects and tasks simultaneously without close supervision.
• Problem-solving abilities.
• Ability to identify waste and creatively look for solutions.
• Ability to work with a high level of confidentiality.
• Flexibility and ability to multitask.
• Proficiency with computers, including Microsoft Office.
• Ability to communicate effectively with team members and leadership staff.

Responsibilities

• Complete projects and tasks as assigned within the internship discipline.
• Review existing Customer Support and Sales process SOP documentation.
• Identify documents requiring updates for the new IFS Cloud UI.
• Recreate existing processes with screenshots and step-by-step instructions aligned with the new system UI.
• Attend Viaflex-sponsored training and educational seminars.
• Engage in and participate in Viaflex-sponsored events.
• Work with an assigned mentor and manager to complete the internship successfully.
• Provide periodic updates to managers and peers on assigned projects.
• Complete a summer-end internship presentation.
• Demonstrate Viaflex Team Member Values and encourage the team to do the same.
• Perform comparable duties or assist in other areas as needed.
• Learn, understand, continuously improve, and promote the division’s quality management system in accordance with ISO standards.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Company-paid disability insurance
• 401(k)
• Workplace flexibility policies
• Paid time off (PTO)
• Education assistance
• Onsite fitness center or fitness center reimbursement
• Employee assistance program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED