(English C1) Technical Support Consultant, VPS & Trading (Remote)

SupportYourApp

2d • Remote

About The Position

SupportYourApp is a global Intelligent Support-as-a-Service provider that partners with technology companies and industry leaders in more than 30 countries. The company provides customer and technical support across diverse industries and supports clients in 60 languages.

The Technical Support Consultant provides customer-facing technical support for Windows-based virtual private server (VPS) environments used for trading. The role is remote and involves resolving customer issues through email and chat, maintaining customer relationships, handling sensitive information securely, meeting key performance indicators, and collaborating with developers and cross-functional specialists. The position calls for English proficiency at C1 or higher, technical support experience, VPS setup and management experience, trading experience, and knowledge of Windows Server administration and trading platforms.

The posting offers a flexible schedule and remote cooperation, along with an international and inclusive environment, compensation in USD, referral rewards, development opportunities, supportive leadership, and a culture based on trust without time-tracking requirements. Benefits and conditions may vary according to engagement terms; the specific terms will be defined in the agreement.

Requirements

• Excellent English communication skills at C1 level or higher.
• At least 6 months of experience in a technical support role.
• Hands-on experience with VPS setup and management.
• Trading experience.
• Strong understanding of Windows Server administration.
• Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader.
• Strong analytical thinking and research skills.
• Positive, proactive, and responsible attitude.
• A personal computer with at least 8 GB of RAM and a stable internet connection with a minimum of 50 Mbps download and 40 Mbps upload.

Nice To Haves

• Expertise with CRM systems.
• Previous experience providing support via email and chat.
• Experience with other trading platforms, such as MetaTrader 4/5.
• Experience supporting customers of hosting, cloud, or trading-related products.

Responsibilities

• Deliver technical support through email and chat.
• Perform first-tier troubleshooting for customers’ Windows-based VPS environments used for trading.
• Build strong, lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data carefully and securely.
• Apply customer happiness practices.
• Maintain a deep understanding of client solutions and meet KPIs.
• Communicate with developers and cross-functional specialists.

Benefits

• Flexible schedule.
• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between project workload and personal time, along with an internal health policy.
• Responsive leadership interested in employee development and long-lasting cooperation.
• Opportunities for self-development.
• A culture built on trust with no time-tracking requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed