(English C1) Customer Support Consultant (Remote, LATAM)

SupportYourApp

1d • Remote

About The Position

SupportYourApp is a global Intelligent Support-as-a-Service company that has partnered with technology companies and industry leaders in more than 30 countries since 2010. It provides secure customer and technical support across 60 languages and diverse industries. The Customer Support Consultant provides Level 1 customer support to customers of multiple projects, working remotely in a multicultural and multilingual environment. The role involves troubleshooting software issues, handling requests across several communication channels, escalating cases according to established procedures, and helping improve the knowledge base. The position requires C1 English and at least one year of customer support experience. The work schedule is described as flexible. Specific compensation, benefits, and working conditions are set out in the engagement agreement and may vary by engagement type.

Requirements

• C1-level English proficiency in both spoken and written communication.
• At least one year of experience in a customer support role.
• Previous experience providing support and troubleshooting for software.
• Ability to prioritize tasks according to urgency and communication channel.
• Customer-service-oriented approach and good communication skills.
• Strong attention to detail and organizational skills.
• Strong problem-solving and adaptability skills.
• Commitment to high-quality customer service and meeting performance targets.
• Personal laptop or computer with at least 8 GB of RAM and a stable internet connection with minimum speeds of 50 Mbps download and 40 Mbps upload.

Nice To Haves

• Experience supporting SaaS products.
• Previous experience providing customer support by phone, chat, and email.
• Experience using CRMs, ticketing systems, or similar support platforms.

Responsibilities

• Provide Level 1 customer support by phone, chat, and email.
• Perform basic software troubleshooting and guide customers toward timely solutions.
• Triage customer support requests across multiple projects.
• Escalate designated case types to the appropriate representatives according to established procedures.
• Keep up to date with product and process changes and provide feedback to improve the knowledge base.
• Research missing information and proactively seek solutions.

Benefits

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between project workload and personal time, including an internal health policy.
• Responsive leadership interested in employee growth and long-term cooperation.
• Opportunities for self-development.
• Trust-based culture with no time-tracking requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed