Customer Success LATAM

GitLab

1d•$93,600 - $158,400•Remote

About The Position

As a Customer Success Engineer, you help customers realize measurable value from GitLab after the sale by providing technical product expertise and best-practice guidance. You work on the Customer Success Engineer team delivering GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements. The role follows a pooled support model rather than assigning you to a dedicated set of accounts. You collaborate with Customer Success Managers, Account Executives, and Renewals Managers to support customer implementation, architecture, and adoption of GitLab workflows, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning. You report to the Customer Success Engineer Team Manager. First-year outcomes include building trusted-advisor relationships, enabling successful implementations, and creating reusable workshops and technical content to help customers adopt GitLab at scale. The team is globally distributed, works asynchronously, and stays aligned through clear documentation and shared enablement assets. It continually improves content and delivery based on customer engagement learnings. The position is remote, with location eligibility limited to the United States, Mexico, and Brazil.

Requirements

Fluency in English and Spanish.
Located in the United States, Mexico, or Brazil.
Experience supporting one or more GitLab use cases, such as source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning, and enabling customers with practical, in-depth guidance.
Proficiency with DevSecOps tools or adjacent technical tooling, with the ability to translate tool capabilities into customer outcomes.
A technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs.
Ability to communicate complex technical and organizational topics clearly in writing and live settings, including Zoom calls, workshops, and presentations.
Experience serving as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
Strong time management and prioritization skills, including the ability to manage multiple customer engagements and cross-functional requests in a pooled model.
A continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or reusable examples.

Nice To Haves

Trilingual fluency in English, Spanish, and Brazilian Portuguese.

Responsibilities

Engage with customers through Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance.
Partner with Customer Success Managers to provide in-depth guidance on implementation of GitLab use cases, including source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning.
Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model.
Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to desired outcomes.
Align with Account Executives and Renewals Managers to share customer-facing subject-matter expertise in support of customer business objectives.
Develop and deliver workshops, demos, and reusable enablement content with cross-functional partners.
Build and maintain specialty competency in technologies aligned with GitLab's market focus through training, certification, and working examples for internal and customer use.
Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.