(fluent English & Spanish) L1 Customer Support Consultant, (Remote)

SupportYourApp

4d • Remote

About The Position

SupportYourApp is a global Intelligent Support-as-a-Service company that partners with technology companies and industry leaders in more than 30 countries. The company provides secure customer and technical support in 60 languages. This role supports a Spanish tire retail company and delivers customer assistance by email using Freshdesk. The position is remote and operates in a multicultural, multilingual environment. The stated schedule is Monday through Friday, 11:00–19:00 Kyiv time (UTC+2).

Requirements

• Excellent written and spoken Spanish and English at C1 level or higher.
• At least 12 months of customer support experience.
• Hands-on experience with Freshdesk.
• Strong attention to detail and research skills.
• Positive, proactive, and responsible attitude.
• A personal computer with at least 8 GB of RAM.
• Stable internet connection with minimum speeds of 50 Mbps download and 40 Mbps upload.

Responsibilities

• Provide customer support by email through Freshdesk for a Spanish tire retail company.
• Handle order cancellations, address or quantity changes, proof-of-payment questions, delayed deliveries, invoice and reimbursement requests, and order tracking.
• Process approximately 80 tickets per day while maintaining high quality standards.
• Follow internal procedures and standard operating procedures.
• Collaborate with internal teams and Team Leads to resolve customer issues efficiently.
• Handle sensitive customer data carefully and securely.
• Apply customer happiness practices.
• Maintain a deep understanding of client solutions and meet KPIs.

Benefits

• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Rewards for referring friends.
• Balance between project workload and personal time, alongside an internal health policy.
• Responsive leadership interested in employee development and long-term cooperation.
• Opportunities for self-development.
• A culture built on trust with no time-tracking requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed