Bilingual Spanish/English Customer Experts - Remote

Teleperformance•Concordia, KS

4d•Remote

About The Position

As a Bilingual Spanish/English Customer Expert, you will serve as a primary point of contact for clients, managing inbound and outbound communications with professional excellence. Using web-based tools, you will resolve inquiries efficiently and help ensure a seamless, positive customer experience in a high-velocity environment. Applicants must reside in one of the listed eligible states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, or WY. The position involves customer interactions by phone, email, chat, and/or social media. It includes responding to customer questions and concerns, de-escalating issues, escalating interactions when appropriate, handling requests for assistance and possible payment processing, documenting call-related information, providing feedback on call issues, and meeting defined sales objectives. This is a remote role with specific home-internet and workspace requirements. TP describes itself as a global digital business services provider with a workforce of 500,000 across 300 languages. The company highlights inclusion, diversity, career advancement, and support for service members, veterans, and military families.

Requirements

Bilingual Spanish and English proficiency.
At least 6 months of customer service experience.
At least 18 years of age.
Ability to type 25 words per minute.
High school graduate or GED.
Comfort using a desktop computer system.
At least 6 months of sales experience.
Ability to work independently.
Ability to remain composed and objective.
Superior negotiating skills.
Ability to use Windows operating systems.
Outstanding communication, listening, and analytical skills.
Strong organizational and problem-solving skills.
Ability to prioritize tasks and work well under pressure while remaining focused.
Ability to follow established procedures and work within a structured schedule that includes a variety of shifts.
For remote work: a dedicated workspace near the router to support a hardwired Ethernet connection; internet speed of at least 15 Mbps download and 10 Mbps upload, with ISP latency under 50 ms; satellite, mobile-data hotspots, P2P, and VPN connections are not allowed; proof of internet speed is required.
Must reside in one of the listed states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, or WY.

Nice To Haves

At least 6 months of call center experience is preferred.

Responsibilities

Respond to customer inquiries by finding solutions to varying questions, issues, and concerns.
Connect with customers by phone, email, chat, and/or social media to resolve questions or concerns.
Calmly attempt to resolve and de-escalate issues.
Escalate interactions when necessary and appropriate.
Respond to requests for assistance and/or possible payment processing.
Track call-related information for auditing and reporting purposes.
Provide feedback on call issues.
Meet defined sales objectives.