Technical Support Jobs

About The Position

Requirements

• Bachelor’s degree or equivalent work experience in Mechanical Engineering, Industrial Engineering, Systems Engineering, or related technical field
• 4+ years of industry experience
• Strong communicator and able to build relationships at all levels, taking initiative
• Consistent time management and follow through
• Demonstrated motivation to learn new skills and technologies
• Strong troubleshooting and analytical skills
• Must be flexible, decisive, self-motivated, and proactive
• Comfortable with ambiguity and working through change while driving results
• Open to training and learning new content to better assist customers
• Excellent Team player, enjoying supporting and interacting with other members of a global, team with shared responsibilities.

Nice To Haves

• Experience with 3D modeling, visualization, or layout design tools
• Experience working in a customer-facing or consulting role
• Strong presentation skills, including the ability to demonstrate simulation outcomes and business value
• Language skills English, additional languages
• Experience with Data Management Solutions and Factory Design Utilities

Responsibilities

• Resolve customer issues across multiple channels (chat, phone, web, forums) with timely, friendly, and efficient support
• Provide expert guidance on product features, usage, and design automation to Autodesk customers
• Research, verify, and document product issues and solutions in internal systems and customer-facing knowledge base articles
• Document all support interactions accurately in the case management system
• Manage and prioritize personal backlog of support requests, including proactive handling of unassigned cases
• Handle escalations effectively, ensuring priority issues are addressed and service level commitments are met
• Troubleshoot and solve complex technical problems by applying best practices and innovative approaches
• Perform root cause analysis, identify trends, and maintain insights to improve support quality
• Collaborate across teams and assist colleagues on challenging cases to drive effective resolution
• Influence product management and development by providing feedback to improve products and customer experience
• Maintain clear and proactive communication with customers, including regular updates and expectation management
• Continuously improve technical knowledge through self-driven learning on product enhancements and features
• Contribute to process improvements and support delivery strategies, including ongoing operational enhancements
• Prioritize and manage support across different service tiers (Standard, Business, Enterprise)
• Work independently with guidance at key points, demonstrating strong ownership and accountability
• Mentor or support less experienced team members as needed

Benefits

• health and financial benefits
• time away
• everyday wellness