Senior Software Technical Support
About The Position
GDIT is hiring a Senior Software Technical Support Team Member to support the United States Postal Service. The role is responsible for managing the entire software development lifecycle (SDLC), maintaining optimal system performance, and proactively mitigating risks. The position takes projects from assignment through implementation and supports management efforts related to change management, dependency risks, and using the Critical Path Method to map risk burndown charts. The successful candidate recommends and takes action to improve processes. The position is based onsite at the Merryfield HQ Engineering Building in Merrifield, Virginia. It is scheduled for 40 hours per week, with less than 10% travel required. Candidates must be able to obtain and maintain a Public Trust clearance, pass a thorough government background screening, and meet the USPS U.S. residency requirements described in the posting.
Requirements
- A degree from an accredited college or university in the applicable field of services.
- At least 8 years of relevant experience.
- At least 5–7 years of experience in enterprise software development.
- One of the following certifications: SAFe RTE (Release Train Engineer), SAFe Architect, or PMI ACP (Agile Certified Practitioner).
- Skills in dependency risks and Critical Path Method to map risk burndown charts, team velocity and capacity planning, communication, leadership, organization, time management, budget management, risk management, problem-solving, adaptability, and teamwork.
- Ability to obtain and maintain a Public Trust clearance and successfully pass a thorough government background screening process, including detailed forms and fingerprinting.
- Meet the USPS residency requirements: candidates must have resided in the U.S. (including U.S. territories) for the last five years. U.S. citizens must not have been outside the U.S. for more than six consecutive months in the last three years, unless an exception applies; non-U.S. citizens must not have been outside the U.S. for more than 90 consecutive days in the last three years.
- Be on camera during virtual interviews and complete the identity verification process, which uses biometrics and artificial intelligence.
Responsibilities
- Manage the entire software development lifecycle.
- Maintain optimal system performance and proactively mitigate risks.
- Take projects from assignment through implementation.
- Support management efforts in change management, dependency risks, and Critical Path Method planning to map risk burndown charts.
- Recommend and take action to improve processes.
Benefits
- 401(k) with company match
- Medical plan options, including options with Health Savings Accounts
- Dental plan options
- Vision plan
- Paid vacation and holidays
- Paid education and certifications
- Professional growth opportunities
- Full-flex work weeks where possible
- Paid time off plans, including sick and personal time, paid parental leave, military leave, bereavement leave, and jury duty leave
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
