Software Technical Support Analyst- 3705303
About The Position
The Senior Software Technical Support Analyst will work onsite at the federal client’s offices in Merrifield, Virginia. This is a long-term, 12-month renewable contract-to-hire position, paid on a W-2 basis, with full benefits and PTO. The salary range is $92,000 to $157,000 annually, dependent on experience. The role is responsible for managing the entire software development life cycle (SDLC), maintaining optimal system performance, and proactively mitigating risks. The analyst takes projects from assignment through implementation and supports the management team with change management, dependency-risk management, and Critical Path Method work to map risk burndown charts. The position also recommends and takes action to improve processes. Due to the government client’s clearance requirements, candidates must be U.S. citizens, Green Card holders, or Green Card EAD holders. Candidates must have resided in the United States for the past five years, with no absence longer than 90 consecutive days and no more than 180 cumulative days outside the country. A degree from an accredited college or university in an applicable field is required.
Requirements
- A degree from an accredited college or university in an applicable field is required.
- At least 5–7 years of experience in enterprise software development.
- Required government-clearance eligibility: U.S. citizenship, Green Card, or Green Card EAD status.
- Must have resided in the United States for the past five years; cannot have been outside the country for more than 90 consecutive days or 180 cumulative days.
- Skills in dependency risks and Critical Path Method risk burndown charting, team velocity and capacity planning, communication, leadership, organization, time management, budget management, risk management, problem-solving, adaptability, and teamwork.
Responsibilities
- Manage the entire software development life cycle (SDLC).
- Maintain optimal system performance and proactively mitigate risks.
- Take projects from assignment through implementation.
- Support management efforts in change management.
- Manage dependency risks and use the Critical Path Method to map risk burndown charts.
- Recommend and take action to improve processes.
Benefits
- Full benefits
- Paid time off (PTO)
- $500 referral fee if a referred candidate is hired
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What This Job Offers
Job Type
Full-time
Career Level
Senior
