Technical Support (Miami, FL - ON SITE)

DXC Technology • Miami, FL

1d • Onsite

About The Position

The Technical Support role provides on-site field support to customers, including installing, servicing, and repairing systems and equipment. The position investigates and resolves complex installation and maintenance matters, verifies and approves the operational quality of system equipment, and addresses customer issues involving hardware installation, repair, upgrades, and maintenance. It also instructs customers on system and equipment operation and maintenance, routes issues to appropriate personnel for follow-up, testing, and troubleshooting, and serves as a liaison with customers on administrative and technical matters for assigned projects. The role analyzes system problem trends and prepares reports. The position is based on site in Miami, Florida.

Requirements

• At least 2 years of field support experience.
• Experience with ticket and asset management.
• Strong hardware and software installation, support, and troubleshooting skills.
• Experience with Windows 10 and 11.
• Experience supporting Mac OS and iOS.
• Experience with network printers, HP configuration, consumable swaps, and moves.
• Experience with Active Directory, MS Office, phone security, and OS365.
• Networking troubleshooting and support skills.
• VPN connectivity and security support skills.
• Ability to configure new PCs and notebooks using imaging, SCCM, and standalone methods.
• Ability to remotely install software and hardware and provide support.
• Knowledge of basic networking concepts and Hands&Eyes support.

Nice To Haves

• High school diploma or G.E.D.
• Lenovo or other vendor certifications.
• CompTIA A+, Network+, or Security+ certification (preferred but not required).
• Apple training (preferred but not required).

Responsibilities

• Investigate and resolve complex installation and maintenance matters.
• Provide on-site field support, including installation, servicing, and repair of systems and equipment.
• Verify and approve the operational quality of system equipment.
• Resolve customer issues involving hardware installation, repair, upgrades, and maintenance.
• Instruct customers in the operation and maintenance of systems and equipment.
• Refer issues to appropriate personnel or service areas for follow-up, testing, and troubleshooting.
• Act as a liaison with customers on administrative and technical matters for assigned projects.
• Analyze system problem trends and prepare reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED