Technical Support (Miami, FL - ON SITE)

DXC Technology • Miami, FL

3d • Onsite

About The Position

The Technical Support role provides on-site field support to customers, including installing, servicing, repairing, and verifying the operational quality of systems and equipment. The position resolves hardware installation, repair, upgrade, and maintenance issues; instructs customers in system operation and maintenance; and routes issues to appropriate personnel for follow-up, testing, and troubleshooting. It also serves as a liaison with customers on administrative and technical matters for assigned projects and analyzes system problem trends and issues to prepare reports.

Requirements

• At least 1 year of field support experience.
• Experience with ticket and asset management.
• Strong hardware and software installation, support, and troubleshooting skills.
• Experience with Windows 10 and 11.
• Mac OS and iOS support experience.
• Experience with network printers, HP configuration, consumable swaps, and moves.
• Experience with Active Directory, MS Office, phone security, and OS365.
• Networking troubleshooting and support skills.
• VPN connectivity and security support skills.
• Experience configuring new PCs and notebooks using imaging, SCCM, and standalone methods.
• Experience remotely installing software and hardware and providing support.
• Knowledge of basic networking concepts and Hands & Eyes support.

Nice To Haves

• High school diploma or G.E.D.
• Lenovo or other vendor certifications.
• CompTIA A+, Network+, or Security+ certification; preferred but not required.
• Apple training; preferred but not required.

Responsibilities

• Investigate and resolve complex installation and maintenance matters of significance.
• Provide on-site field support, including installation, servicing, and repair of systems and equipment.
• Verify and approve the operational quality of system equipment.
• Resolve customer issues involving hardware installation, repair, upgrades, and maintenance.
• Instruct customers in the operation and maintenance of systems and equipment.
• Refer issues to appropriate personnel or service areas for follow-up, testing, and troubleshooting.
• Liaise with customers on administrative and technical matters for assigned projects.
• Analyze system problem trends and issues and prepare reports.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED