Technical Support (Miami, FL - ON SITE)

DXC Technology • Miami, FL

3d • Onsite

About The Position

The Technical Support role provides on-site field support to customers, including installation, servicing, repair, and maintenance of systems and equipment. The position verifies and approves equipment operational quality, resolves hardware installation, repair, upgrade, and maintenance issues, and instructs customers in system operation and maintenance. It also coordinates follow-up, testing, and troubleshooting with appropriate personnel, serves as a customer liaison on administrative and technical matters for assigned projects, and analyzes and reports on system problem trends and issues.

The posting describes the role as on site in Miami, Florida. DXC Technology states that its work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

Requirements

• Two years of field support experience.
• Experience with ticket and asset management.
• Strong hardware and software installation, support, and troubleshooting skills.
• Experience with Windows 10 and Windows 11.
• Mac OS and iOS support experience.
• Experience with network printers, HP configuration, consumable swaps, and equipment moves.
• Experience with Active Directory, MS Office, phone security, and OS365.
• Networking troubleshooting and support skills.
• VPN connectivity and security support skills.
• Ability to configure new PCs and notebooks using imaging, SCCM, and standalone methods.
• Remote software and hardware installation and support experience.
• Knowledge of basic networking concepts and hands-and-eyes support.

Nice To Haves

• Lenovo or other vendor certifications.
• CompTIA A+, Network+, or Security+ certification (preferred but not required).
• Apple training (preferred but not required).

Responsibilities

• Assist in investigating and resolving complex installations and maintenance matters of significance.
• Provide on-site field support to customers, including installation, servicing, and repair of systems and equipment.
• Verify and approve the operational quality of system equipment.
• Resolve customer issues involving hardware installation, repair, upgrades, and maintenance.
• Instruct customers in the operation and maintenance of systems and equipment.
• Refer issues to appropriate personnel or service areas for follow-up, testing, and troubleshooting.
• Act as a liaison with customers on administrative and technical matters for assigned projects.
• Analyze system problem trends and issues and prepare reports.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED