IT Support Specialist - Miami, FL

DeSimone Consulting Engineering•Miami, FL

3d•$31 - $38

About The Position

The IT Support Specialist provides hands-on technical support to engineers and staff across DeSimone's global offices, keeping workstations, mobile devices, and engineering software running reliably. The role resolves day-to-day hardware and software issues, supports on-site and remote teammates, and partners with the broader IT team on onboarding, knowledge sharing, and continuous improvement. The ideal candidate combines strong troubleshooting skills with a customer-service mindset and clear communication, and is comfortable supporting users at every level of technical fluency.

Requirements

A relevant degree or diploma in Information Technology, Computer Science, or a related field.
Exceptional customer service skills, including empathy, active listening, and the ability to provide clear and effective solutions to technical issues.
1–3 years of IT support experience.
Hands-on exposure to Windows and macOS operating systems, Microsoft Office 365, Active Directory, and common IT support tools.
Strong troubleshooting and problem-solving abilities.
Excellent communication and interpersonal skills, including the ability to explain technical concepts to non-technical users.
Ability to work independently and as part of a team while managing time and priorities effectively.
A proactive approach to continuous learning and improvement.

Nice To Haves

Experience supporting common engineering applications such as Autodesk Revit, AutoCAD, and Tekla.
Relevant certifications such as ITIL Foundation.

Responsibilities

Provide helpdesk support on-site and remotely across global locations.
Prioritize incidents and service requests according to defined processes to meet specified SLAs.
Research and respond to questions, troubleshoot problems, and maintain workstations.
Serve as the first point of contact for teammates seeking technical assistance by phone, email, Teams, or the IT Ticket platform.
Keep accurate notes of issues and troubleshooting steps in the IT Ticket platform.
Assist with maintaining IT and end-user knowledge base articles.
Escalate unresolved issues to the next tier of IT support staff.
Pass teammate feedback or suggestions to the appropriate internal team.
Configure, maintain, and troubleshoot laptops, printers, mobile devices, and other computer equipment.
Maintain user accounts and permissions in Entra, Office 365, and other enterprise systems.
Work with other IT team members to provide a cohesive and efficient IT support service.
Assist with onboarding new employees, ensuring they have the necessary IT resources and training.