IT Support Specialist - Miami, FL

DeSimone Consulting Engineers•Miami, FL

About The Position

DeSimone Consulting Engineering is hiring an IT Support Specialist to provide hands-on technical support to engineers and staff across its global offices. The specialist will help keep workstations, mobile devices, and engineering software reliable; resolve day-to-day hardware and software issues; support on-site and remote users; and work with the broader IT team on onboarding, knowledge sharing, and continuous improvement. The ideal candidate has strong troubleshooting skills, a customer-service mindset, and clear communication skills, and is comfortable assisting users with varying levels of technical fluency. This is an hourly, non-exempt position in Miami, Florida. The anticipated base hourly rate is $31.25–$38.46, depending on experience and qualifications. DeSimone describes its work environment as flexible and collaborative and offers a comprehensive benefits package.

Requirements

A relevant degree or diploma in Information Technology, Computer Science, or a related field.
Exceptional customer service skills, including empathy, active listening, and the ability to provide clear and effective solutions to technical issues.
1–3 years of IT support experience, with hands-on exposure to Windows and macOS, Microsoft Office 365, Active Directory, and common IT support tools.
Strong troubleshooting and problem-solving abilities.
Excellent communication and interpersonal skills, including the ability to explain technical concepts to non-technical users.
Ability to work independently and as part of a team while managing time and priorities effectively.
A proactive approach to continuous learning and improvement.

Nice To Haves

Experience supporting engineering applications such as Autodesk Revit, AutoCAD, and Tekla.
Relevant certifications, such as ITIL Foundation.

Responsibilities

Provide on-site and remote helpdesk support across global locations.
Prioritize incidents and service requests according to defined processes to meet specified SLAs.
Research and respond to teammate questions, troubleshoot problems, and maintain workstations.
Serve as the first point of contact for technical assistance requests received by phone, email, Teams, or the IT Ticket platform.
Record issues and troubleshooting steps accurately in the IT Ticket platform.
Help maintain IT and end-user knowledge base articles.
Escalate unresolved issues to the next tier of IT support staff.
Pass teammate feedback and suggestions to the appropriate internal team.
Configure, maintain, and troubleshoot laptops, printers, mobile devices, and other computer equipment.
Maintain user accounts and permissions in Entra, Office 365, and other enterprise systems.
Work with IT team members to provide cohesive and efficient IT support.
Assist with onboarding new employees and ensure they have the necessary IT resources and training.