Technical Support (Miami, FL - ON SITE)

DXC Technology • Miami, FL

2d • Onsite

About The Position

The Technical Support role provides on-site field support to customers, including installing, servicing, and repairing systems and equipment. The position investigates and resolves complex installation and maintenance matters, verifies and approves the operational quality of system equipment, and addresses hardware installation, repair, upgrade, and maintenance issues. It also involves instructing customers in system and equipment operation and maintenance, routing issues to appropriate personnel for follow-up, testing, and troubleshooting, and serving as a liaison with customers on administrative and technical matters for assigned projects. The role analyzes system problem trends and prepares reports.

The position is based on site in Miami, Florida. DXC Technology describes its work model as prioritizing in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

Requirements

• At least 1 year of field support experience.
• Experience with ticket and asset management.
• Strong hardware and software installation, support, and troubleshooting skills.
• Windows 10 and Windows 11 experience.
• Mac OS and iOS support experience.
• Network printer support, HP configuration, consumable swaps, and moves experience.
• Experience with Active Directory, MS Office, phone security, and OS365.
• Networking troubleshooting and support skills.
• VPN connectivity and security support skills.
• Ability to configure new PCs and notebooks using imaging, SCCM, and standalone methods.
• Ability to remotely install software and hardware and provide support.
• Knowledge of basic networking concepts and Hands&Eyes support.
• High school diploma or GED.

Nice To Haves

• Lenovo or other vendor certifications.
• CompTIA A+, Network+, or Security+ certification (preferred but not required).
• Apple training (preferred but not required).

Responsibilities

• Investigate and resolve complex installation and maintenance matters.
• Provide on-site customer field support, including system and equipment installation, servicing, and repair.
• Verify and approve the operational quality of system equipment.
• Resolve customer issues involving hardware installation, repair, upgrades, and maintenance.
• Instruct customers in operating and maintaining systems and equipment.
• Refer issues to the appropriate personnel or service areas for follow-up, testing, and troubleshooting.
• Act as a liaison with customers on administrative and technical matters for assigned projects.
• Analyze system problem trends and prepare reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED