Technical Support Jobs

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Customer Support Technical Specialist

Staccato•Florence, TX
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About The Position

Staccato is seeking a Customer Support Technical Specialist to perform technical customer support activities in the Customer Service Department. This role involves fielding inbound contacts from customers regarding functional firearm issues, maintenance, and troubleshooting. The specialist must be able to troubleshoot issues with customers over the phone, email, and video chat in a professional manner, demonstrating a high degree of technical knowledge. Staccato proudly serves and employs those who protect and embody American freedoms, designing its 2011® pistol platform to deliver the World’s Best Shooting Pistols. Built in Texas using American steel, materials, and parts, Staccato stands behind its firearms with a lifetime warranty. Joining Staccato means becoming part of a family of shooters, a pursuit of excellence, and a passion for the American way of life. As a fast-growing brand expanding into new verticals, Staccato offers an environment for career development alongside fellow patriots. Notably, 25% of the team are veterans, and over 1,300 law enforcement agencies have adopted the 2011® for carry.

Requirements

  • High school diploma or equivalent is required.
  • Firearm knowledge required.
  • Excellent written and oral communication.
  • Outstanding interpersonal skills and empathetic demeanor; able to relate to and work well with people inside and outside the Company.
  • General comfort learning new software systems as necessary to accomplish goals.
  • Strong organizational skills and ability to multitask in an active environment.
  • Good understanding of Microsoft Office programs (especially Excel, Word, and Outlook).
  • Proven ability to be adaptable and prioritize competing demands that will provide the highest customer service and response level.
  • Innovative and solution-minded, Customer Obsessed attitude.

Nice To Haves

  • Contact center experience is a plus.
  • Salesforce and/or CRM experience is a plus.

Responsibilities

  • Field inbound contacts from customers regarding functional firearm issues/maintenance and troubleshooting.
  • Troubleshoot issues with customers over the phone/email/video chat in a professional manner with a high degree of technical knowledge.
  • Maintain working knowledge of the Company’s products, services, and systems.
  • Coordinate with multiple departments to provide the best customer experience possible.
  • Identify opportunities to enhance the customer experience and/or the Staccato brand.
  • Respond to online inquiries using Salesforce in accordance with Company guidelines.
  • Always maintain a professional appearance and demeanor.

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

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