Technical Support Specialist - On Site, Not IT Work

Harmar Mobility LLC • Sarasota, FL

3d • Onsite

About The Position

This customer-support-focused, on-site role provides technical support to external dealers, distributors, and end users for Harmar products. Support includes phone assistance and training classes about product repair and service issues. The specialist also participates with new product development teams to help ensure serviceability concerns are considered during product development. The position may involve limited travel to provide additional field support.

Requirements

• At least 2 years of previous work-related experience in customer or field service.
• Experience with electro-mechanical technology for troubleshooting dealer and end-user issues.
• Exceptional verbal and written communication skills.
• Ability to manage and prioritize multiple projects.
• Detail-oriented and thorough in completing work tasks.
• Basic troubleshooting ability.
• Understanding of power flow and lift function.
• Understanding of outside lift installations, basic inside lift installations, and basic hybrid lift installations.
• Ability to create sales orders and return material authorizations for repair parts.
• Knowledge of principles and processes for providing customer service and/or technical support, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Ability to read and understand schematics.
• Demonstrate the company’s stated core values: teamwork, dependability, strong work ethic, positivity and flexibility, customer care, accountability, integrity, and inclusion.

Responsibilities

• Provide technical support to external dealers, distributors, and end users for Harmar products.
• Assist with product repair and service issues by phone and through training classes.
• Provide advanced technical support and training programs to dealers, distributors, and end users.
• Participate with new product development teams to ensure serviceability concerns are considered.
• Provide limited field support that may require travel.
• Perform basic troubleshooting and order replacement parts.
• Create sales orders and return material authorizations for repair parts.
• Handle basic ordering and troubleshooting.
• Support questions involving power flow, lift function, and lift installations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed