Technical Support Representative - Mechanic Experience Preferred

Sewer Equipment Co Of America • Dixon, IL

2d • $60,000 - $65,000

About The Position

The Technical Support Representative assists end users and dealers with diagnosing and repairing equipment by phone, email, and fax. The role requires professional interaction with employees and customers, effective teamwork, and the ability to work independently while coordinating with others. The position supports hydraulic, electrical, and pneumatic equipment and systems, including interpreting schematics and troubleshooting components. The representative may occasionally help train customers on equipment repair, operation, and maintenance, and reviews service case files to ensure documentation is accurate and traceable. Additional duties may be assigned by the manager.

The schedule is Monday through Friday, 8 a.m. to 5 p.m., with rotating after-hours on-call duties. Employees must be willing to carry a company cell phone during their weekly on-call rotation.

Requirements

• Hydraulic, electrical, and mechanical equipment experience or general mechanical aptitude.
• Ability to read and interpret parts diagrams.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Familiarity with locating files on a computer.
• Ability to learn the company ERP system, Made2Manage.
• Ability to communicate effectively.
• Good organizational skills.
• Willingness to carry a company cell phone during a weekly rotation and assist customers outside normal business hours.
• At least 18 years old.
• Eligible to work in the United States.

Nice To Haves

• Mechanic experience preferred.

Responsibilities

• Assist end users and dealers in diagnosing and repairing equipment via phone, email, and fax.
• Understand hydraulic equipment, systems, and components, and read and interpret hydraulic schematics.
• Understand 12-volt electrical systems and basic circuit breakers, fuses, starters, and control circuitry.
• Use an electrical test meter to test voltage, amperage, continuity, or ohms.
• Troubleshoot electrical systems, including breakers, relays, timers, and solenoids; electro-pneumatic and electro-hydraulic systems; and electric motors.
• Troubleshoot pneumatic systems, including pneumatic cylinders, directional valves, solenoid valves, and speed adjusters; rebuild these components; and understand related hoses and fittings.
• Read and interpret pneumatic schematics.
• Occasionally assist with customer training classes on equipment repair, operation, and maintenance.
• Review current and past service case files to ensure documentation is accurate and traceable.
• Perform additional duties assigned by the manager.
• Carry a company cell phone during a weekly rotation to assist customers outside normal business hours.

Benefits

• Eligible for the Sewer Equipment Productivity Bonus, paid quarterly; the average 2024 payout was $7 per hour. Payouts are based on overall company profitability, productivity, warranty, and attendance.
• Health, dental, and vision insurance available after 60 days of employment.
• Company-paid life, short-term disability, and long-term disability insurance.
• Voluntary life insurance, accident insurance, and critical illness insurance.
• 401(k) plan with company match after one year of employment.
• 80 hours of paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed