Technical Support Specialist - Residential

VISIONARY COMMUNICATIONS LLC • Casper, WY

23h • $19 - $21 • Onsite

About The Position

Visionary Broadband, a division of Visionary Communications, Inc., is seeking a full-time Technical Support Specialist for its residential service team. The role is based in Gillette, Casper, or Sheridan, Wyoming, and follows a Friday–Monday schedule from 11 AM to 10 PM.

The specialist provides customer support for Visionary Broadband’s retail business. The successful candidate will develop a strong command of the company’s network, customer database, and products so they can respond to customer issues with quick, accurate, and individualized solutions. The role requires a friendly, patient, and enthusiastic approach to assisting customers by phone and in person.

Requirements

• Understanding of computers, including Windows and Mac.
• Familiarity with internet-based applications such as email applications and web browsers.
• Basic understanding of networking and networking equipment.
• Attention to detail and documentation skills.
• Customer service skills and ability to work with customers by phone and in person.
• Patience and willingness to learn.
• Ability to work in multiple systems at the same time.

Responsibilities

• Listen to customer issues and provide quick, accurate, and individualized solutions.
• Assist customers by phone and in person.
• Use knowledge of the company’s network, customer database, and products to support customers.
• Work across multiple systems while maintaining attention to detail and documentation.

Benefits

• Comprehensive benefits package, available on the first of the month after 30 days of employment, including two medical plan choices, dental, vision, and an HSA with the high-deductible medical plan.
• 401(k) with a dollar-for-dollar match up to 6%.
• Voluntary short- and long-term disability insurance, life insurance, and accidental death and dismemberment coverage.
• Paid time off.
• Paid holidays.
• Bereavement pay.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed